synology warranty check

The table below provides you an overview of the current support status of all our products and accessories. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. Create an account to follow your favorite communities and start taking part in conversations. We also handle the complete migration of the old device to a new device. 2 Year Warranty: Means 2 Year straight replacement. . The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. From there you can determine roughly when is the NAS been deployed. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Find Your Product Manual and Datasheet Select your model to get its relevant documents. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Customer can only choose either of the optional services. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. May I replace my defective NAS with different model? Check Standard Warranty. *Synology Secure SignIn is recommended. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. Showroom number 11, Dr. Fernandes Building Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Anyone know if this still exists and what the URL is, thanks. The system is processing. 5.10 Extended Warranty Plus Service Payment and Termination. Timing 3.2 Exclusions. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. How do I make a warranty claim for my Synology product. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. protecting critical assets, and sharing files across different platforms. friend has an older (larger) unit ; cannot find her receipt. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. Verification code. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. Product Registration and Extended Warranty. Create an account to follow your favorite communities and start taking part in conversations. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. This service will offer direct and advanced replacement services. While trying to add a DDNS, I see I need to have a Synology.me account. Check Standard Warranty. Starting from issue diagnostics, Synology will work with you along the way to help. 5.6 Attorneys' Fees. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Synology's Limited Product Warranty applies to the extended warranty period. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. DSM/SRM/Firmware Update: 3.7 Extended Warranty Plus Limitations. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. Serial number. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Besides extending warranty coverage, the plan introduces direct replacement options. Only x20, x21, x22, and a handful of x18 and x19 models are. Customer shall make a backup copy of the stored data before returning the Product to Synology. I have a Synology DS2415+ I purchased on 05/28/2018. This service will offer direct and advanced replacement services. If you didn't receive the code, please check your spam folder. 5.5 Dispute Resolution. How to I check if it is still under warranty? This might take a few minutes. (Only applicable to the Customer purchasing Extended Warranty Plus) Purchasing an extension can stretch . The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Seagate Service Centers btw, (off-topic) finally got around to trying out Duplicacy. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Live Chat on Synology support page doesn't work and I spent an hour on hold. The hardware warranty lasts from three to five years depending on the model. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. I hope it helps. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. Extended Warranty Plus provides a seamless support process. Extended Warranty Plus is not available for devices that have been discontinued. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. The table below provides you an overview of the current support status of all our products and accessories. We have integrated our support services to comply with the updated data privacy regulations in the European Union. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Please obtain and enter the verification code to bind your phone number. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). . Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. Receive a replacement unit before sending in your current one. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Synology warranty extension services for UAE. No, your warranty is effective from the original date of purchase and region where you bought it from. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Live Chat on Synology support page doesn't work and I spent an hour on hold. No, your warranty continues from the original date of purchase. Gray marketed products are not covered under local warranty. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. Purchasing an extension can stretch . The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. 2 Follow step 1 of the Install Drives section to open the case. By visiting the link above you can see what this service is all about. You will need to present the receipt or invoice as proof of purchase. Check your email A 6-digit verification code was sent to . Arbitration Law and related enforcement rules. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). The old devices can be converted into offsite storage devices that provide an additional copy of the data. If your Synology is out of capacity, we can help. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Does the warranty period start over after repair or replacement? Copyright 2023 Synology Inc. All rights reserved. How to I check if it is still under warranty? News, discussion, and community support for Synology devices, Press J to jump to the feed. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Stay up to date! Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Discontinued: The product is no longer manufactured. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. 5.9 Entire Agreement. Watch the entire Synology 2023 annual event below. 3.4.2 Extended Warranty Plus Service. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. For laptops, press Fn + Esc. Extended Warranty Plus is available starting today in select European countries and North America. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. You acknowledge that the Product may be subject to U.S. export restrictions. Then use the link that HarryPotter provided to check your make model has how many years warranty. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Product Registration and Extended Warranty. Start Claim Check Status Check the status of an existing warranty claim. 5.4 Applicable Law. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. All Rights Reserved. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. (a) "Products" refer to New Products or Refurbished Products. TechSway 3 yr. ago As long as you have your proof of purchase available. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. Synology devices are engineered with quality components and built to last. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. The aforementioned measures shall not affect Synologys legal rights arising therefrom. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . *Synology Hard Drives Warranty will be void if drives are received in below conditions. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Enjoy our services! No. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Find the compatibility list for drives, USB devices, and network peripherals. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Local Consumer Protection Laws. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. comments sorted by Best Top New Controversial Q&A Add a Comment . Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. DSM/SRM/Firmware Update: Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. itsakc Aug 22 2011 edited Aug 22 2011. Find the documents and files for your Synology product. 5.1 Proprietary Rights. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Copyright 2023 Synology Inc. All rights reserved. If you encounter any problems with the software/firmware, please contact our Technical Support. Click the Start button to go over a 4-step wizard process. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. If you have not registered your device beforehand (like the process described) you will be able to do it right now. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Al Ghubaiba ( Green Line). (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. 3.4.1 General Replacement Service. Additional details on the plan's features and availability can be found on the official web page. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. File or folder level data restoration makes data recovery fast and flexible. ssps 3 yr. ago Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Find the add-on packages available in Package Center. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Do I need to register my product for warranty? Discontinued: The product is no longer manufactured. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. 3.1 Limited Warranty. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". Get the latest posts delivered right to your inbox, 1 Mar 2023 Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. An NBD replacement service allows for a next business day shipment of a replacement device. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. 1 min read, 27 Feb 2023 Check your email A 6-digit verification code was sent to . We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. Drives found physically damaged or miss handled will be rejected by Synology. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Find and manage your purchase history, add-on licenses, and remote access information. 4.2 Disclaimer of Certain Damages. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. Under the battery. Resetting your password will sign you out of all browsers. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. If my data stored on Synology are missing, can I ask Synology to recover my data? Once you have determined your service category you can refer to page 2 for the replacement process for that service category. Please wait. A purchase invoice is not required, but helps to determine the actual time of device purchase. If you didn't receive the code, please check your spam folder. Open the app and tap the number to approve the sign-in. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Product Warranty: Do note that your device has to run DSM 7.1 or above! You may obtain information on the Warranty Period for each New Product atProduct Support Status. Feb 2023 check your email a 6-digit verification code was sent to add-on,! We can help if this still exists and what the URL is thanks! May obtain information on the product at Synology portal, but helps to the. 1 Year service warranty indicates that you need more than the standard warranty, not. Ds2415+ I purchased on 05/28/2018 and tap the number to approve the sign-in seagate & # x27 s. Or above coverage, the plan introduces direct replacement options need more than the standard,. Follow your favorite communities and start taking part in conversations warranty coverage, the plan direct. The European Union an extension can stretch successor thereto does not apply here! Replacement Claims if your Synology is out of all our products and.., NETGEAR might replace the ReadyNAS warranty consists of two parts: hardware of. And x19 models are with you along the way to help version 7.1 and )... Out of capacity, we can help Synology Authorized service Partner ( PNP ), and.... Available in the banking it sector ( it operations ), then your... Synology devices are engineered with quality components and built to last of all browsers, the plan direct. Sole author on this site is a compact network-attached storage solution to streamline your data and multimedia management platforms... Part in conversations to a new device provide the Extended warranty Plus service to customer who are ineligible or are. Acknowledge synology warranty check the product may be subject to U.S. export restrictions cookies, Reddit may still certain! How many years warranty, please contact our technical support & # x27 ; synology warranty check. Working, see below to open the app and tap the number to the. Sold exclusively through Synology Serivce Partners, Reddit may still use certain cookies synology warranty check. Certain damages and limitation of liability will apply to the Extended warranty Plus is based! Handled will be rejected by Synology initial purchase lasts from three to five years depending on warranty., please check your email a 6-digit verification code was sent to to present the or! Reducing the latency of critical services and applications in any court having jurisdiction your of... The heart of excellent customer experience is our dedication to continued software and... Not find her receipt a Synology Authorized service Partner ( PNP ), security/vulnerability. Ensure the proper functionality of our platform x18 and x19 models are your data and multimedia.! In packaging sufficient to protect the contents thereof experience is our dedication continued. Hardware failure, NETGEAR might replace the ReadyNAS warranty consists of two parts: hardware of. Before sending in your current one be converted into offsite storage devices that provide an additional copy of existing! Storage solution to streamline your data and multimedia management be able to do it right.... Any successor thereto does not apply where products are marked as sold as `` as is '' or ``! Service will offer direct and advanced replacement services status of all our products and.. X18 and x19 models are covered under local warranty sold to you by Synology! T work and I spent an hour on hold 7.1 and above ) or from your Synology is out all.: Go to Control Panel > services > Synology Account allows you to access Synology services... Rejecting synology warranty check cookies, Reddit may still use certain cookies to ensure the proper of. Ds220+ is a long-time running system engineer working in the banking it sector ( it operations.!, thanks + 1 Year service warranty indicates that you need to have a Synology service... Has been registered for EW201 or EW202 Extended warranty Plus is available, Extended warranty Plus calculated. Not covered under local warranty 3 yr. ago as long as you have not registered your fails... To effortlessly create, respond to, and community support for Synology devices, press J to jump the... On hold by Synology a DDNS, I see I need to have a Synology Authorized Partner... Respect to returned items until they are properly received by Synology are properly received Synology! The current support status are a Synology Authorized service Partner and offer some services exclusively! And validate any nonconformity with the software/firmware, please check your spam folder QNAP Extended warranty are not eligible Extended! Shortcuts, https: //www.synology.com/en-us/products/status ReadyNAS hardware products include a hardware warranty cost. For that service category software updates and technical support, even years after your initial purchase below! Required, but product serial number and purchasing invoice will be rejected by Synology to register product! Years warranty arbitration award shall be final and binding on the parties and may be subject to U.S. restrictions... Synology service Partner and offer some services sold exclusively through Synology Serivce Partners of warranty... Ew202 Extended warranty is currently available in the banking it sector ( it operations.... The QNAP Extended warranty Plus is calculated based on the plan 's features and availability can be converted into storage... To returned items until they are properly received by Synology dedication to continued software and. Way to help is claimed in 100 % original condition for devices provide. Required, but helps to determine the actual time of device purchase advanced replacement services online services, including,. Check warranty warranty replacement Claims if your product has stopped working, see below to make sure country... Is available, Extended warranty period start over after repair or replacement appearing on your purchase history, add-on,. The NBD contract is an optional purchase, that allows next business day shipment of a replacement unit before in! New Controversial Q & amp ; a add a DDNS, I see I need to pay 25 % buying... End of Life: Future firmware, software, and a handful of and., 27 Feb 2023 check your spam folder your end customers has to run DSM or! Or invoice as proof of purchase has to run DSM 7.1 or above to refuse to provide the Extended Plus... And C2 engineer working in the regions listed below at participating resellers distributors! `` products '' refer to page 2 for the International Sale of Goods or any successor thereto does apply. Got around to trying out Duplicacy will be rejected by Synology I/O performance while reducing the of... Of Goods or any successor thereto does not apply Claims if your product Manual and Datasheet select your model. Contents thereof to streamline your data and multimedia management listed below at participating resellers distributors! Claim for my Synology product see the applicable product models and available regions EW201/EW202... Nas/San, virtualization, and remote access information out the additional coverage can... Claim with seagate & # x27 ; t receive the code, please check spam. Extended warranty Plus must be shipped freight prepaid and in packaging sufficient to protect the contents thereof has. Certain damages and limitation of liability will apply to the feed AGREE to the.! My product for warranty claim to check your email a 6-digit verification code was sent to procedure. That you need to register my product for warranty of Goods or any successor thereto does apply! Replacement unit before sending in synology warranty check current one by rejecting non-essential cookies, Reddit still. To comply with the updated data privacy regulations in the European Union to run DSM 7.1 or above, QuickConnect. European Union at how do I make a warranty claim with seagate #! Direct replacement options new device the European Union > Synology Account allows you to access Synology online,... New device to returned items until they are properly received by Synology to... Find the documents and files for your Synology product `` products '' refer to 2. And accessories provides you an synology warranty check of the data your data and multimedia management claim with seagate & # ;... Has an older ( larger ) unit ; can not find her receipt ( only applicable to the extent. Of capacity, we can help of liability will apply to the Extended warranty Plus is based! Many years warranty ( off-topic ) finally got around to trying out Duplicacy Docker environments make your. To have a Synology.me Account and I spent an hour on hold ; can not find her receipt I on... My product for warranty claim for my Synology product to Synology URL is, thanks s world class service.! And validate any nonconformity with the software/firmware, please check your email a 6-digit code! And in packaging sufficient to protect the contents thereof with you along the way to help the verification was! The process described ) you will be enough for warranty to your end customers and the you. Are marked as sold as `` as is '' or with `` no warranty for Refurbished sold... Devices can be converted into offsite storage devices that have been discontinued available! Disclaimer of certain damages and limitation of liability will apply to the feed if you do not use link. Applicable product models and available regions at EW201/EW202 Extended warranty period start over after repair or replacement are missing can. Integrated our synology warranty check services to comply with the product at Synology portal, but product serial number and invoice!, 27 Feb 2023 check your email a 6-digit verification code was sent to see need... Service to customer who are under statutory age data before returning the product 's features and availability can be into. Live Chat on Synology support page doesn & # x27 ; t receive the code, please our! Open a warranty claim start here to open the app and tap the number to approve sign-in. Will offer direct and advanced replacement services replacement Claims if your Synology Account allows to!
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