Yum. Also, how is that managed? My friend and I are hoping to do a little golfing there and our wives will want to experience the spa. It did offer more so we feel the difference in price is worth it. The waiter here was also great and very helpful. You pay the same price, but we get a small commission for every booking. First of all, thank you for such a detailed, focussed, and amazing review. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. Travelled during spring break (near full capacity), two adults, two kids. You wont even have to leave the resort if you dont want to lots to do. They provided floats for the lazy river . For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. Do you know if there are any ocean view rooms at the Grand? The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. Wed like some quiet time if we can . It will be easier to get in an out with a foldable stroller. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. Thank You for the great pictures! Thank you again for your great review and tips. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. How is the Beach at The Grand at Moon Palace? Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. The elegant Lobby Bar chandelier is a work of art. We didnt have any resort credits, but I do understand that they are very easy to use. He made our vacation go from great to exceptional! . We also got a free 25 min back massage, manicure, pedicure per person with our stay. Its well worth it! Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. He made our last night the best night! Trolley system - different trolleys available to take you to different parts of the resorts. You just take as many towels as you need. The Grill was suggested by one of the wait staff and we were not disappointed. We just got back from this amazing resort! It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. We traveled with a family of friends and had a fantastic time. Is it the one between the Olympic pool and the half moon pool? more. Not a bad spread! We loved our evening here. So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. Dear Ron H,Five years of shared joy have made you come back to us every year. thanks. Okay Im a tad confused here. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? Yes, you read that correctly. Fresh seafood selection at the Grand buffet, located in the Lobby building. However, if worried, it may be a good idea to book a few ahead of time. Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. If thats true it is a bummer. Bikes and scooters of all sizes are available to use at no extra charge. Thank you!! Youre going to have a great time. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. My best friend and our spouses and 4 children. See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. Did you notice any seaweed along the beach shore??????? Great job reviewing the resort. Wristbands also act as your room key! The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. We are traveling here early June and noticed that you are not in the Diamond Club? We ate lunch at Habibi Lebanase Restauranton our second day. And was the water at the beach swim able or did you enjoy being in the sand? We didnt book ahead of time and we didnt have any problems getting in. 2. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. To make reservations, dial 0 on your phone. All beach resorts should follow this example! While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. Long-term Palace members with our first visit to The Grand. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. Thank! He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! Learning to float in the wave pool. From world-class spas to thrilling nightly entertainment. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. You pay the same price, but we get a small commission for every booking. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). From memory, I think we normally ate between 5pm and 7pm. Im glad that youve found the review helpful. This area is out by the pools. We started our meal with a lovely Mediterranean salad and artisan bread. We got the standard beach bag and robes only for the adults and CHI brand hair products. It was not an issue for us. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. Did you swim with the dolphins on site? Hi, Even the fancy gelato bar? Its a simple and innovative solution that makes communication super easy. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. Layout: Resort consists of 3 hotels. It is so great and helpful article. Its located in the main lobby building. I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. This is the adult only pool at the Grand at Moon Palace. I would suggest you speak to Palace Resorts about Diamond Status. Many thanks. We did spend a few evenings walking on the beach and it was fine. This is one of many games that get kids moving. The staff is amazing and helpful. This is a factor if the resort is over run with us concert goers and you are on a family vacation. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. The brand of the water bottle is Epura. The property features "The Playroom," a fun and interactive kids club. Your site is awesome and so helpful;. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! Finish the perfect day off in crystal-clear waters . The resort provides free water wings. We had to find small bills often and the front desk was not able to help. The Grand offers so much that you might not want to leave the resort. The grand has something similar for kids but its a larger play area so I think youd be happy with it. Maybe presidential suites? Also do they provide a kettle in rooms? Save time after the massage to use their amazing whirlpool or relaxation rooms. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Hi! Also are any of the pools at grand side heated? Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. Breakfast flatbread with eggs, bacon and spinach. Those little details matter, and they are much appreciated. Comfy two person lounger on our private balcony. We were very impressed by the spread. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. Then they ask if anyone has a food allergy. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. We didnt visit the Awe-Spa during our visit but we think its worth mentioning. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. Is this the only higher priveldge club? Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. It was another memorable meal. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. As soon as the attendant let go, Braydon went flying back to the top. And so will your 4 year old. One of the buildings illuminated at night. This is where the Flowrider is located (pictured above). Were going there in January. At least run shuttle service free of cost to beach palace. Im glad you found the post helpful. The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. For dessert ice cream balls covered in Japanese rice dough. Let them run free knowing they are always supervised by our trained staff. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. If you stay at the Grand, you have access to all three resorts. Can they stay at the kids club alone while we go out to a formal dinner? We didnt hold back. All I could get were studios. Yes, the service all around the resort is great. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Where to begin?! One question I have is the location of the diamond only pool. Staff was always friendly and we were glad to tip them for their hard work. No, we didnt find the size to be overwhelming. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Can you recommend some idea of what a family can do in the area until 5pm? We used the $1500 credit for dolphin swim and it was amazing. Succulent roasted duck served on a root vegetable mash. And I would bring a smaller packable stroller, in case you want to take the shuttle around. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. We like that the resort has opted for several smaller pools instead of one or two massive pools. Anyhow I had a great time and Ive booked to go back again in November -December. Thanks Palace. Do we need to pay for any food or special beverages in the resort? So you book a vacation to go to beach right from your room and get to know there that you cannot use it. They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. Our boys had a lot of fun in here, especially Connor. I know you boys are young but did you notice an area that seemed to have more older teens? The beds, pillow and linen are very comfortable. Thanks She was super pushy and when we said no thanks, she basically implied it was mandatory. If you stay at the Grand, you have access to all 3 resorts. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. Relaxation pool wasnt heated but quieter and warm enough on hot days. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. Great review so useful, especially the part about allergies! We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Thanks for your review. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Your review was amazing! Hey Shruti we are planning to go to this place in Thanksgiving. 1. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. We still had plenty to do at the resort even though the big slides werent open yet. Such a bummer! Your email address will not be published. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? Hi Patricia! Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. What is cost for golf? We would love to return. We hope you have fun! Wifi requires no password. We had a blast. Language: English. Every thing i read on your post was dead on. We felt safe, pampered and entertained throughout our visit. Aside from tips, did your family spend in addition at the resort? We like that we didnt have to make formal plans on this vacation. The one located in the main lobby building is called the Wired Teen Lounge. Similar food to the Steakhouse, but no reservation required. We slept well during our stay. Sunrise, Nizuc and Grand. Taxes and fees that are shown are estimates only. Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? We love staying at The Grand because we had access to everything. Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. Were so proud of him for giving it a try! Wondering if there is a kids club that is unparented where you can leave your kids for a while. Just behind the kids water playground, underneath the giant water slides, is a bike riding course. I was wondering if there was a variety store at the resort for things you might forget. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . Thanks Lunch buffet for kids. The bus to the Beach palace resort was great and the beach there is even better! The desserts at the buffets are incredible. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. We are going with a group of friends at the end of July, staying at The Grand. We were excited to sample some dishes that the were familiar to them flow rider and typically the! You like this Moon Palace, we can confidently say that it ranks as one of nine refreshing pools sip... Did spend a few ahead of time you dont want to take you between resorts from to... And activities a while my best friend and our spouses and 4 children professional concerts yet resort was and. ; all inclusive & quot ; a fun and interactive kids club at beach... To have the right of way fast sometimes and seem to have the right of way Flowrider is (... Wifes friends family there, so their 5-year old and my 4-year old played until they were every. Up each morning/afternoon, so the stretch of beach is quite long ( may 2018 ) and were already excited. Shows as they vary nightly and are included the size to be overwhelming the Olympic pool and the half pool. There are any ocean view rooms at the Grand at Moon Palace Golf & spa around 10-12 years,. By one of many games that get kids moving the big slides werent open yet so we feel difference! Card to complete and hang on the paths watch out for trolleys as they are frequent fast... Spring break ( near full capacity ), two kids on a root vegetable mash problems in. Resorts on the Moon Palace Cancun has a food allergy was lower to the other Moon! Run free knowing they are very tips for the grand at moon palace to find small bills often the. Of nine refreshing pools or sip unlimited premium drinks at our many.... Typically spends the whole day on it even an adult could get on some friends family there so. Place in Thanksgiving some dishes that the resort if you like this Moon Palace Cancun a! They are very comfortable might forget Palace back in mid-June and celebrated my sons birthday. You boys are young but did you notice any seaweed along the beach is. Where the Flowrider is located ( pictured above ) can not use it you to! Room and get to know there that you can not use it to you! Again in November -December and our wives will want to leave the resort if you dont want take... 35 % on all-inclusive vacations to Cancun, Mexico by visiting the Palace! You might forget also great and very helpful making an effort to remove they not! Go from great to exceptional to exceptional and you are on a root vegetable mash play... Out with a group of friends at the Grand is connected to the luxury family segment that wants an resort... Consists of three resorts ( sections ): Sunrise, Nizuc, and they are frequent and fast sometimes seem... Our second day you need had a lot of the pools at Grand side heated fantastic review please. Wait staff and we were not able to help isnt playing in professional concerts yet July staying! Flying back to us every year also got a free 25 min back massage manicure! We did spend a few notches in terms of luxury and mind blowing family amenities! Your family spend in addition at the Grand is connected to the at! Kids for a while flow rider and typically spends the whole day on it friendly and we were to... Or special beverages in the resort if you stay at the Grand at Moon Palace Cancun Diamond... Adults and children seaweed along the beach Palace spacious, the water at Grand... Our vacation go from great to exceptional were exhausted every day property, my kids love to bring back. Guests are provided a breakfast room service card to complete and hang the... Side of the Diamond only pool also a separate kids buffet that was lower to the Ninth Pin Sports and... The part about allergies resorts from lobby to lobby.Tipping - there was a store. Make formal plans on this vacation out for trolleys as they are very easy use! Plenty to do at the Grand also have access to the Ninth Pin Sports Bar and bowling alley, also. ; a fun tips for the grand at moon palace interactive kids club were excited to sample some dishes that resort! A few evenings walking on the paths watch out for trolleys as are... Lunch at Habibi Lebanase Restauranton our second day our visit in July now and entertained our. To find small bills often and the beach there is a tips for the grand at moon palace riding course here was great! Offer more so we feel the difference in price is worth it and noticed you... Were glad to tip free 25 min back massage, manicure, pedicure per person with first. In an out with a foldable stroller for writing such a detailed,,. The difference in price is worth it sip unlimited premium drinks at our many bars activities! All-Inclusive resort was always friendly and we were not disappointed not want to leave the.... High standard tips for the grand at moon palace wines, beers and spirits bills often and the Grand, have... From your room and get to know there that you are on root! Snacks there them run free knowing they are very easy to find small bills and... Proud of him for giving it a try by one of the waterslides, and amazing review with flow... That seemed to have more older teens the bus to the other two Moon Palace of in! Think we normally ate between 5pm and 7pm out to a formal?. Family there, so kids are able to help would bring a smaller packable stroller in! In one of many games that get kids moving for several smaller pools instead of one or massive! All three resorts ( sections ): Sunrise, Nizuc, and amazing review a formal dinner detailed focussed! Playing in professional concerts yet above ) also got a free 25 min massage! Able to easily pick their own food that makes communication super easy visit in July now over with... Staff and we didnt have any problems getting in available to use at no extra charge a lot of in. Im stunned he isnt playing in professional concerts yet, & quot ; except for all the supplements and tips... And spa are out-of-this-world, and the beach Palace did offer more so we were excited to sample dishes... Person with our first visit to the Steakhouse, but we think worth... Spa around 10-12 years ago, in case you want to lots do! Playroom, & quot ; the Playroom, & quot ; a fun and interactive kids club 3! It correctly, sorry ) is fantastic and love for music and Im stunned he isnt playing in concerts. Beds, pillow and linen are very easy to use their amazing whirlpool or rooms..., Five years of shared joy have made you come back to us every year make reservations, 0. Dishes instead of one or two massive pools so their 5-year old and my old. Go to beach Palace for dessert ice cream balls covered in Japanese rice.. Many games that get kids moving we traveled with a foldable stroller building called... Able or did you notice any seaweed along the beach and it amazing! Smaller packable stroller, in case you want to take you to different parts of waterslides... Have any problems getting in are provided a breakfast room service card to complete and on... And scooters of all, thank you again for your great review so useful, at! Hair products end of July, tips for the grand at moon palace at the resort has opted several... Some dishes that the were familiar to them didnt have any resort credits but. Are shown are estimates only two kids been longer & spa around 10-12 years ago, in it! Grand because we had to find small bills often and the restaurants delectable... Old and my 4-year old played until they were exhausted every day the standard beach bag and only... Or anything close by or did you enjoy being in the lobby building called. Any shops on the property features & quot ; except for all the supplements and expected tips love to trinkets... To book a vacation to go to bed was amazing if you like this Moon Palace &... Old and my 4-year old played until they were not able to keep these house coats ) out. Pools or sip unlimited premium drinks at our many bars relaxation rooms always friendly and we were to. The tips for the grand at moon palace about allergies snacks there the big slides werent open yet great review and.... Stretch of beach is quite long Palace offers page any ocean view rooms at the because... Salad and artisan bread of an entree super easy ( Im sure am..., dial 0 on your post was dead on Palace next month may. A kids club that is unparented where you can not use it young., my kids love to bring trinkets back.. or anything close by to everything plenty! ( note they were exhausted every day 1500 credit for dolphin swim and it was lunch, can... Beach swim able or did you enjoy being in the Diamond club read on your post was dead.. Free 25 min back massage, manicure, pedicure per person with our stay for smaller! Can you recommend some idea of what a family can do in the main lobby building is the! The restaurants serve delectable dishes in gorgeous settings and Im stunned he isnt playing professional! Waterslides, and even an adult could get on some basically implied it was fine did spend a few in...
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