The non-4G model looks like it can (after a firmware update) but I don't want to assume the newer one has carried that feature over. Some services or service features may not work. It reduces the number of calls the support centre gets as well as reducing the urgency to fix the problem because most customers will still largely have a usable internet connection while the main connection is down. :(. Work have not made any changes to their vpn settings for some time as noted above, it was my first thought as well. out of interest has anyone used the 4G backup in a suburb wide outage when all other optus uses will be using 4G as well. Does optus replace modems at any stage for customers if they are 2 or 3 years old? Nice! Cut and paste this into a .REG file and merge into your registry ================Windows Registry Editor Version 5.00, [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PolicyAgent]"AssumeUDPEncapsulationContextOnSendRule"=dword:00000002================and/or see here: https://docs.microsoft.com/en-US/troubleshoot/windows-server/networking/configure-l2tp-ipsec-server-behind-nat-t-device. No settings in the router to put in ppoe connections details. I did not do massive amounts of testing, just several inbound and outbound calling tests. Utilised other old modems that we had to keep the offices running. Still not resolved, have given up. As @wsks wrote, the modem doesn't support non Optus sim card.Getting almost double the speed of what I was able to get on unlocked Telstra Gen 2 (DJA0231). im on tangerine on copper phoneline. 5 known users from work having the same vpn problem now across multiple cities. Surely you don't expect the firmware to be be permanently stuffed ;-). Modem is still another week away apparently Optus had a batch of routers with bad sims so have been sending the sim separate to replace the bad one. is the SIM locked to the original owners account. Optus are now sending me a new 5366 to install/test. The obvious short term one (to me anyway) would to permit a rollback to a previous working fw version for those like me who work from home full time, and who need that functionality. Is it normal as the whole point of getting this 4G back up was that if nbn is down I can remote login to my devices but without port forwarding not working in 4G its of no use :(, port forwarding wasn't working when 4G was on. But I like the 4G backup of the 5366TN LTE. Currently no need for any parental controls, so that will wait until a future requirement arises. For those having trouble using VPN on the Optus Ultra Gateway "5366TN LTE" (the one with 4G fallover), try using L2TP instead of PPTP. Something went wrong. So the 4G did not work after loosing NBN connection? But the connection was spotty and tended to cut out. Sagemcom Fast 5366 TN setup guide FTTP, HFC and FTTC users should use the Ethernet cable; connect one RJ45 connector of the cable to the red WAN port on the Sagemcom Fast 5366 TN and the other end to the UNI-D1 (FTTP and HFC) or Gateway (FTTC) port on your NBN modem. They've had multiple batches that they stuffed up. Test results. what is the manufacture of this modem ? And having a different network provider as the backup also gives another degree of safety/redundancy. So I assume I have to upgrade to this modem. I'm still making sense of whats here as there's a lot to go through, your SIP settings so you can plug them into another device for your home phone are there and lots more Telstra api user . I don't want to wait until there's an outage as wait times for support are pretty poor. Assuming you could set it up off bridge mode but youd end up with Double Nat? Modems : Sagemcom F @ st 3864 OP Sagemcom F @ st 5366 TNSagemcom F @ st 5366 TN Includes :4 x Telephone Cable2 x Ethernet Cable3 x Power Adaptors1 x. . The router will reboot, connect, then reboot itself again to patch an update. 1. I have a sagemcom F@st 5366 TN router through my ISP. I must admit that its hard to wrap my head around the time it takes the Telstra box to switch across. For one batch they sent out SIMs that weren't activated so customers needed to call up to activate fore they could use it. Is there a work around? Note a. There is no option to disable the firewall on the router. That's good news. I switched from CABLE to NBN, in April 2020, Sagemcom Gateway F@st 5366 TN has been very reliable and I couldn't be happier.I would recommend it to anyone from my personal experience. I plug my ASUS RT-N66U directly into the NBN FTTC device. They've acknowledged the problem sooner then I would have expected. Everything worked fine until I upgraded to the F@ST5366TN, How much is this dongall device worth unlocked. Recently, I started receiving an error message in my appleWi-Fi settings that I couldnt use private relay on the Optus network. Hold the Paper Clip firmly inside the RESET hole for about 15 seconds, then pull it out and let the modem go through its restart procedure, in which it will grab any updated firmware from Optus Central and apply it. If for some reason it doesn't work straight off then you might need to change the DHCP pool so that its range doesn't include the fixed IP you assigned to the device. Currently, our wifi is a mesh network with the Asus RT-AX92U. Quite a few devices hanging off the two switches. A workaround is leave it turned off and just connect its LAN to your router WAN if you do have an NBN outage. I don't recall anyone mentioning firmware differences between the two other then the obvious 4G differences. I just got a Sagemcom Fast 5866T with my 5G home internet plan. That way, the WAN 2 port will only become active if WAN 1 (NBN) goes down. It wasn't much, something like $100 or $150, but it was at least something. Optus seem to stuff up the billing every time something changes. 2. charged for this latest 4G Modem. I would expect the CLID of the SIM to show if VoLTE was being utilised. 100mbps is premium speed. Im a fairly new optus nbn customer of about 6 weeks and got the 5366tn older model. Ive noticed when you login to the 5366tn there is an 4G option. Old Software: SG4Y1L002039 GUI Version: 4.103.1New Software: SG4Y1L003031 GUI Version: 4.124.2. Sure Signal Serial Number: 42160555779. The device is sim locked unfortuntely unlike telstra smart modem :(. Optus has made it entirely restrictive, that never benefits the end user. If I have to then I'd rather be calling them when there NBN service is running than when it's not. if this modem/Router can be put into bridge mode. So I would say that overall, this was inconclusive on whether added antennae can help boost reception/speed. Yeah if the slow blink power light is related to firmware upgrading, i think i saw at least two, possible 3 of those (or that might just be the reboot sequence). I have done this sort of thing previously on the Telstra SM2 devices with 1 or more daisy chained off the main one. *PS: While waiting for Optus to activate your NBN, we used the 4G backup for ~ 5 hours. Optus Router Sagemcom 5366 TN BLACK with WiFi for NBN FTTN ADS. Traceroute: C:UsersDonna>tracert 212.183.133.177. It wouldn't be both switches or all the cables at the same time. Is it that only because the 4G hasn't 'kicked in' or does that confirm that something is wrong with my SIM card or setup? I don't know how useful the parental controls will be, especially the URL filter. How else can Optus make profit by giving away their modems for FREE ; ). I've seen some discussion of this on the Optus forums but am unclear on the current state of play. Since January 2022, Sagemcom has become a "mission-driven company", products delivered each year in over 50 countries, Over 1,500 employees dedicated to innovation around the world, contact@sagemcom.com250 Emperor's road, 92848 Rueil-Malmaison Cedex, France The only identifiable change in that time the recent firmware upgrade. Apart from the coarse message type filtering, is it possible to turn off some of the notifications (such as the one above)? Why would it change when it could just keep working how it is? Because we have mobile numbers with Optus, they gave us free data on mobile, so we weren't 'out of pocket' for that cost. The Optus modem is fairly recent which means supply is still low. Also tried using my Telstra SIM cards from previous Gen 2s (when I was with Telstra) but that failed as well. Just got a reply from Optus "I had a word with our relevant team and they have confirmed that port forwarding is not available with Optus anymore.If you're looking for port forwarding option then you need to contact modem manufacturer for further help.". So, that could be a small win? Please remember I'm up here in the top end so everything is so slow, that includes any updates or shipped goods. There's a thread on it here and it's very frustratinghttps://yescrowd.optus.com.au/t5/NBN/DNS-Hijacking-F-ST-5366/m-p/637456#M24751. NBN or Optus issue? What they have done on occasion (including for me) is to offer/give people some $$$ so they can buy their own router. Citrix still works. Does anyone know if the SIM card can be taken out and used in another device? The first F@st 5366 TN failed after roughly 10 to 12 months, where it would not sync correncly on fttn. item 1 Sagemcom Optus Black Gateway F@st 3864AC NBN Wireless Modem Router 4-Port, WAN Sagemcom Optus Black Gateway F@st 3864AC NBN Wireless Modem Router 4-Port, WAN. True that. I would like this as a NBN backup as supplied but dont really want their modem/router in my network mix. Been trying to get Optus to upgrade our old modem to the 4G back up modem but they keep saying they can only do it if we change plans, so stupid. Especially if Im going to have to spend money on the upgrade, I pull the plug will my 4G modem kick in automatically. Whatever you do dont get caught with one of these. I suspect that I was just 'unlucky' during the speed test and happened to test in a period of low availability. DNS is still my main suspect because the devices all show connection but no internet (unless on WiFi). 4G backup won't work on a bridged device. Sorry if there is something really simple i'm missing and/or doing wrong but how do i get this 4G backup SIM to activate so i know it definitely works before i have an NBN outage? okay, if I change ISP I have to pay $252 back to optus for this modem. So having a backup is pretty valuable! Alternatively I would like to change the modem's default DNS server, I can see it under My Sagemcom Box -> Device Info -> General, but I can't find a way to change it. I wonder if they stuffed something up when they added NAT Loopback support. You are permanently stuck with using an Optus SIM card and nothing else. Thanks @purple-ant, did you get it unlocked by calling optus support? I have an Optus FTTN NBN plan (out of contract). Especially if the phone doesn't work (being a service that only Optus equipment can provide). We have 14-20 devices connected at any time and there is no buffering. You will need to go inside the Modem settings to change or alter any of your personal settings, which would have been lost with the firmware update. Is it still usable? Another land-fill object, from one of our infamous Telecommunication Company's. Have you made any changes to your VPN recently? As far as I know neither models currently suffer from DNS hijacking. I have an Arcadian gen 2 and it shows as Voip connecting to connect.telstra.com. The SIM slot is in a depression and when coreectly inserted it should protude a millimetre or so proud of the actual slot. I then tried disconnecting the WAN connection from the NBN modem, waited again for 10 mins or so, but nothing, the 4G SIM backup didn't take over or activate. Does anyone know how to modify the DNS servers on this modem? Yes Telstra runs it as VoLTE (same as a 4G mobile would) but Optus hasn't set up that on their system. I just plug the media in the USB and watch movies on my Smart TV. Consumer Electronics . As I refuse to use any more optus modems (the latest wifi rendition is $253 according to their web site), I'm now using a D-Link DSL-3785, which syncs quite reliably at 50/16 or so. Couldnt use it with 'connect' APN. In order to be able to apply complex procedures, one often needs exact instructions. Thought I'd give them a hand setting this up as they have nfi about technology and limited English. If I switch to Optus $99 100Mbps plan, it comes with the "ultrafast modem" with 4G backup. Then they suddenly came around and I just received my new modem last week which has the 4G Backup free of charge. The time it takes the Telstra SM2 devices with 1 or more daisy off! Optus has n't set up that on their system $ 252 back to Optus $ 99 plan. Amounts of testing, just several inbound and outbound calling tests which has the 4G backup FREE of charge,. I suspect that I couldnt use private relay on the Optus modem is recent. 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That we had to keep the offices running their vpn settings for some time noted.
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