This is my first puppy and the staff was amazing with him. I was charged over $300 for the appointment and two RXs. She had been sick for three days with vomitinghadnt eaten. They were very nice but that is greedy and they are taking advantage of people's emotions and their love of their animal. Given an estimate between $3,314 and $4,040. The staff and Dr. Stewart was wonderful. This is my go to place for an emergency!!!!! Our hospitals have a wide variety of experts under one roof, providing opportunities for collaboration and leading to more comprehensive care. They explain treatment plans thoroughly and are always willing to answer questions. Our team is ready to provide expert care 24/7 in case of a pet emergency. Please send your experience and complaint to the State Licensing Board. Nicole W. said: I wish I could give a million stars!! 29080 Inkster Rd, Southfield, MI 48034 United States, https://bluepearlvet.com/hospital/southfield-mi/, Negative feedback examples: 8 strategies to turn bad reviews into wins, How to respond to bad reviews and repair your online reputation. Unconscionable. I spent just under $2000 for the surgery (not to KEEP YOUR PETS AWAY! Nope! Each time, we were provided with options and excellent service. I brought my 11 month old Standard Poodle in today and the staff was amazing. MOST HORRIFYING EXPERIENCE!!! Got multiple diagnoses from doctors there and once I picked up my dog who did get better. Kozicki and she listened as I cried my eyes out and she comforted me and never rushed me to get off the phone. in 5 reviews, Martin Kamen and the rest of the BluePearl team that were incredible and the quality of care was outstanding. in 2 reviews, Barry-Heffernan and all the assistants we worked with were extremely knowledgeable and professional. in 2 reviews. The first time, he was sedated and allowed to fall off of an ultrasound table. He let me know that the critical care doctor would take over and call me in a few hours. Veterinary care, especially emergency/specialty care, is not inexpensive. Anything medical that is done for humans to animals is expensive. They took my ill dog in immediately. At BluePearl Pet Hospitals, providing our customers with remarkable service is a top priority. Blue Pearle is badly needed for augusta and with Dr Kunkle as their surgeon everyone raves about his care. They wanted to treat her pain and fluids. But some of the managers and employees can be insensitive and difficult, at a time when you are trying to help your dog. Terms No call back. Thank you Dena and Dr Kamen. I would not suggest anyone not go there because of the equipment they have, and they do have some good doctors. BluePearl Pet Hospital Veterinary Emergency Service. I told them that Samson had to be put down because he suffered from catastrophic Kidney and Liver Failure. Very frustrating that treatment & tests will not move forward until the financial coordinator calls to get payment. I reminded them that I had to wait over a month. The oncologist wanted to do Chemotherapy and Radiation and remove part of the dog's rib cage (telling me the dog would have to be "kenneled" to keep her quiet the rest of her life). They actually "RECOMMENDED" this as a course of treatment!!!! I brought my dog in for a consultation regarding hip replacement or fho surgery. My poor baby was breathing fast st least 50 times a minute wouldnt focus on me and could not respond. Blue Pearl Ft Myers and $1300.00 later we left with cough syrup. Was there 2 hrs & CCL diagnosed. BluePearl is reshaping the world of veterinary medicine. We took her home in worse shape than she arrived, we need to do more tests was what we were told. Unfortunately my boy was to sick so we had to let him go but Dr. More. The customers hands are tied because there are no other emergency hospitals that are open 24/7 with their resources. BIG difference. For being open 24 hours it took 20 minutes for them to answer there phone. We were there for 3 hours for them to tell me that she had pancreatitis. I waited two days for a call back TWO DAYS. They have customer relations but they don't do anything. I will never use this again and wish I had never gone here to begin with. My 15 yr Ragdoll kitty has tumors on his chest that was diagnosed from an ex-ray taken Saturday at at my vet in Plymouth. Do not go here! The first time, he was sedated and allowed to fall off of an ultrasound table. Southfield, MI 48034 info.southfield@bluepearlvet.com Emergency: 24/7 Specialty: By appointment Overview Specialties and services Our vets Referring vets BluePearl Pet Hospital - serving Southfield 24/7 Took my a My primary vet called me about five times for the amount of money they needed to follow up. We were directed there from another horrible veterinarian West Madison Veterinary Hospital and Pet Resort. Verify your listing, Veterinary care, especially emergency/specialty care, is not inexpensive. Do not visit here and expect any compassion from their staff if your dog has a chronic issue. They suggested euthanasia or $10,000 treatment I would have paid if I thought she had even a slim chance to survive. After reviewing the X-rays they said that that there could be possible an obstruction or it could be feces. We were able to keep her comfortable in her waning years. They had done extensive bloodwork 6/16. Im honestly surprised theyre even still open- they shouldnt be. We left. When my cat finally stopped eating by nauseous, they finally assigned the other doctor for reassessment, then finally came up with a diagnostics when its too late. I decided to bring my puppy home instead of keeping her overnight (due to the cost) and thankfully she is back to normal. Find a location near you. It was important it be done two weeks later and Blue Pearl confirmed they could do it. Long story short she was already in shock while she was therevery coldAND THEY DIDN'T CATCH IT so I have no trust in them. Abby wa breathing fast unresponsive and suffering. 2023 Trustpilot, Inc. All rights reserved. These type of self entitled people should not be working in an emergency animal hospital. Received 2 prescriptions. I was not going to go there because of the horrible reputation this place has built over many year. Even helped us figure out our best options. They do everything possible to jack up the bill, give you ridiculous estimate ranges that are not even a range with 2k differences between high and low estimates. Without question, money and profits come first. 3 days after the surgery his tear gland came out and I spent an additional $80 for new eye drops, and was recommended to keep his original 2 week follow up appointment with the vet who did his surgery. He is home resting now. They said they were not at capacity and if I came right over, I might be able to get in. Compassionate and caring without screwing you financially during this sad time. They are transparent and caring. The front desk staff are very nice and accommodating. Lastly I'll state, What a sad excuse for a pet care facility. At this point, its not about the money. Very pleasant and caring as should be the case. They are so very dependent on us as owners to make the right decisions for them. They have always been so caring and compassionate. The staff and Dr. Stewart was wonderful. Learn more about Birdeye. The staff here is incredible and I would absolutely recommend it to anyone who has an emergency with a pet. Some of these people I really don't think have a heart. I have an 11 week puppy and she puked several times in the evening. I could never afford it. Wow, were they wrong!! So i had to decide the worse. I highly recommend Blue Pearl! They wan My dog Abby started throwing up blood. I felt at ease while she was there because I could tell they genuinely love and care about the wellbeing of animals. Our veterinary specialists work directly with your primary care vet to understand your pets condition and develop the appropriate treatment plan. Horrible experience. But some of the managers and employees can be insensitive and difficult, at a time when you are trying to help your dog. 29080 Inkster Rd Southfield, MI 48034 481.66 mi. They may be pricey but the service was exceptional. But watch everything your doctor does, and don't let them do tests without consulting with you first. They prey upon the fact that your furbaby is not well for their profit. All they care about is the almighty dollar and if you can PAY. Phone: (248) 354-6640. The human-animal bond is the foundation of everything we do. When I arrived Abby was in a coma completely unresponsive. The people are terrible. She subsequently needed two transfusions and a long term regime of steroids. They're more concerned about profits than the pets they take care of. No desire to reassess for the medication with no improvement of my cats condition. The lack of follow up and the high price of care leave me feeling cheated while my cat suffers. They have customer relations but they don't do anything. Very rude, arrogant and unprofessional attitude is apparent. BluePearl Specialty + Emergency Pet Hospital insights Based on 413 survey responses Areas for improvement Sense of belonging Support from manager General feeling of work happiness 5.0 Great place to learn and develop skills, and good benefits Kennel Assistant (Former Employee) - Southfield, MI - October 27, 2020 Overall Open Now. We were there for 3 hours for them to tell me that she had pancreatitis. They treat them like a DOLLAR SIGN--nothing more! We are available to help if your pet has an emergency when your family veterinarian's office is closed. I have an 11 week puppy and she puked several times in the evening OVER-CHARGE and they look at the WORST CASE SCENARIO to MAKE MORE MONEY! Visit BluePearl - Southfield, your local BluePearl Emergency Vet Hospital BluePearl - Southfield 29080 Inkster Road, Southfield, MI 48034 (248) 327-0884 Map & Directions Submit Business Hours Mon: Open 24 Hours Tues: Open 24 Hours Wed: Open 24 Hours Thur: Open 24 Hours Fri: Open 24 Hours Sat: Open 24 Hours Sun: Open 24 Hours I am so pleased with the care my cat received during his stay at Blue Pearl Southfield. But again, Please for the sake of your animal, don't exclude your pet from being taken here. Kozicki and she listened as I cried my eyes out and she comforted me and never rushed me to get off the phone. in 5 reviews, Martin Kamen and the rest of the BluePearl team that were incredible and the quality of care was outstanding. in 2 reviews, Barry-Heffernan and all the assistants we worked with were extremely knowledgeable and professional. in 2 reviews. I left my baby there for them to start her treatment. I felt very confident having them care for my sweet, sick kitty. I also would like to give credit to the tech or assistant named Theresa. I have a 9 month old puppy who went into surgery for scrolled catilage and extra tissue in the eye. I took my 2 year old rot in for an ultrasound for a possible foreign body in her stomach. Blue Pearl requested $2300.00 to leave our pup and have them evaluate her, after spending $1400.00 at the other vet. They prey upon the fact that your furbaby is not well for their profit. This profile is powered by Birdeye. Were open 24/7 every day of the year to help your seriously ill or injured pet. AWFULLUNPROFESSIONALEXPENSIVEAGGRESSIVE BEHAVIORAGGRESSIVE LANGUAGEFOLLOW UP CALLS NEVER HAPPENEDHAD TO CALL SEVERAL TIMES EVERY DAYTHEY ARE NOT READY FOR COVID, THEY DO NOT HAVE A SENSITIVE COVID PROTOCOL, they just let you wait outside at 20F without much info and they get annoyed at your calls (Covid HAS been going on for 1 year, they should have this together, waiting rooms, heat LAMPS etc)They should be inspected AND FINED. Bottom line, my dog died in my arms that night. Pre-paid 24 hour overnight stay. She lived 3 more healthy years!! Our dog 'coughing' but they never tested for worms of which on serious level can cause your pet to cough. We are the largest group of board-certified veterinary specialists in southeastern Michigan and have a fully-equipped 38,000 square-foot specialty and emergency pet hospital with the capacity to care for 40 to 50 patients at a time. He said he'd look into it. They were straight up with how much it would of been. Get Directions; Services. She was released approximately 12 hours too soon. The staff here is incredible and I would absolutely recommend it to anyone who has an emergency with a pet. Whichever path you take, know that BluePearl is committed to your development and growth every step of the way. I took my dog to BluePearl in Maitland Fla. for emergency care after regular vet caused fluid overload from kidney disease treatment. Either way we would like to have her stay overnight ($1458) and possible emergency surgery ($4560). Both of these vets get us right in and treat him wi We have been a regular client for almost 3 years now as our dog has had 2 successful eye surgeries and is seen regularly by Dr. Aquino & Dr. Romine. I am so pleased with the care my cat received during his stay at Blue Pearl Southfield. And $ 4,040 make the right decisions for them to tell me she. Leave me feeling cheated while my cat received during his stay at Pearl. A top priority had never gone here to begin with & tests not. 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