Note that complaint text that is displayed might not represent all complaints filed with BBB. Prepaid Card Status. Why didn't Alcon include that "important" selection in the rebate form? Opinions expressed here are author's alone, not those of any bank, credit card issuer or other company, and have not been reviewed, approved or otherwise endorsed by any of these entities. More than 500 million dollarsin rebates go unclaimed each year because many consumers are usually unaware of these rebate deals. We were stunned! We never used the $50 card at all. Experian. If you've not been claiming your rebates for these reasons, worry no more. The CFPB updates this information periodically. Then time went by and by and one day I curiously log on to see where the process was only to find out they said they emailed me about something missing. ******* Loyashould be receiving anew **** Prepaid Cardwithin the next 2-3 weeks. No where on the card does it say that the card will be completely drained upon expiration. No single credit card is the best option for every family, every purchase or every budget. I will be looking to purchase a different brand of contact lenses this year, especially if Alcon does not attempt to make this right. 10 comments. Accessed March 24, 2020. Check available. Expiration dates appear on the front or back of a credit card. When I contacted Alcon, they replied as follows, "An email was sent on 09/26/2022 indicating that the rebate must be updated with all required information within 30 days of the decline notification. Credit cards expire at the end of the month printed as its expiration date, not at the beginning. Credit cards expire at the end of the month written on the card. "What Is the Difference Between a Prepaid Card, a Credit Card, and a Debit Card?" This card shall be applied only toward the cost of an eligible prescription product and not toward ancillary services or treatment costs. How does a personal loan impact your credit score? Consumer Financial Protection Bureau. You can ask the issuer about a downgrade anytime, even if your card has recently been renewedthough the issuer is not obligated to grant your request. Safer Payment Method than Cash. Well, as it appears I am not alone, I have an issue with the promised Alcon rebate for buying a year supply of contact lenses. I went back to the doctor's ****** to get one and submitted a photocopy to get the rebate. It's not a scam, you just have to use responsibilty to use them before they expire. Protecting your identity while online shopping, Removing your info from people search sites, Balance transfer vs. debt consolidation loan, Applying for a credit card with bad credit, Reasons for a denied credit card application, Easiest credit cards to get with fair credit. Or did I just lose that balance? Federal Trade Commission. To activate, visit usbankrewardscard.com or call 855-274-9934 and follow the instructions. In many situations, retailers will allow you to pay specific portions of the total bill using different payment methods. In a situation such as this, using your card quickly should be a priority. He contacted the help center and they informed him that they would be sending me a physical rebate card within 10 days. The rebate was put on hold because I did not submit a lens fitting receipt. Upon receipt of Mr. ******* complaint, we immediately contacted our rebate vendor to obtain information concerning the rebate submission. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. If he has any further concerns, we ask that he please call Alcons Rebate Vendor at ************** and they will be happy to assist.Thank you,Alcon Vision, LLC, Hello,Thank you for allowing us to respond to complaint #********. We required Clear high resolution copy of your sales invoice to process your claim." *For complete information, see the offer terms and conditions on the issuer or partner's website. $3 Fee Per Card (No-Fee promos offered during year) Register your card at GoCardServices.com in order to make purchases online or by phone, and to view your balance and transactions. After the "Valid Thru" date has passed (8 years from time of purchase), please do not use your American Express Reward Card. That will ensure you're not at risk of credit card fraud if someone finds the card in the trash. "Visa Prepaid Reloadable Personal Cards." Log in with your digital token to access your payment. A. They have helped others users in other ways to make them happy. Accessed March 24, 2020. Here are the basics to know about expired credit cards. Activate and Register your Card. They need to honor the rebate. You'll need your 16 digit account number and 3 digit CVV on the back of your card. When you're ready, activate the card before using it. At Experian, one of our priorities is consumer credit and finance education. Check the blue PM envelope, upper right on every page, for their reply. My eye doctor had already disposed of the 2022 rebate codes so I was put in direct contact with an Alcon sales representative, *********************, who sent me a new code. Diamond Wheelershould be receiving anew **** Prepaid Cardwithin the next 2-3 weeks. Cookies do not harm your computer. This is very unfair business practice. There may be other resources that also serve your needs. This offer is not valid for any person who is 65 years of age or older without commercial insurance. characters. So, I called the sales representative again. We regret that Mr. *************;had a less than optimal experience with our rebate process. Monthly Inactivity Fee of $4.95 assessed after 12 consecutive months of inactivity. Well guide you through the process. When your card expires, it doesnt take your rewards with it. How to Get a Debt Consolidation Loan with Bad Credit. Gift Card Balance Inquiry Julie 2021-06-30T15:09:38-05:00. Go to the Username tab and select the Forgot Your Password? link. More often today they are using rebate debit cards. I am so frustrated that I have had to waste this much time on something that should be simple. Editorial Policy: The information contained in Ask Experian is for educational purposes only and is not legal advice. To continue your session, select stay Logged In. Is there any way I can use that card? Our Mission: To Deliver the Best Prices, Anywhere. How do I use my Rewards Card to make purchases? If there are any further concerns, please reach out to Alcons Rebate Vendor at ************** and they will be happy to assist.Thank you,Alcon Vision, LLC, Hello,Thank you for allowing us to respond to complaint #********. You should consult your own attorney or seek specific advice from a legal professional regarding any legal issues. While I would appreciate any help you can provide, I am more ticked that they have chosen this path. Something went wrong. Recently looked thru my spam and no email. Use the card as soon as possible. Select whether the rebate is online or mail-in. Username. DoNotPay will file your rebate claim on your behalf by mail or online, depending on the rebate campaign. Searches are limited to 75 Cookies are small pieces of text sent to your web browser by a website you visit. First Time Login. You can tell me where that $150 went. Paid about $500 for contacts from my optometrist on the same day of my appointment to get the $100 rebate only to have Alcon reject my rebate due to not meeting the conditions of the offer. This optional offer is not a MetaBank, product or service . Based on the information received from our Rebate Vendor, the request for rebate has been approved. Your rebate card should operate in similar fashion to standard debit or credit card. It is also important to keep in mind that some rebate debit cards may include specific terms that slowly reduce the amount of funding available on the card itself. Once you receive your rebate debit card, you will first need to authorize it by signing the back of the card. Search rebates on DoNotPay and select the type of rebates offer you want to claim (is it for a car, electronic gadget, household appliance, etc). I usually do not buy but a 90 day supply but my provider informed me of an available $100 rebate for buying the annual supply. I forgot about the rebate over time and when I was able to find the email recently, so that I could collect my rebate, the link to access the rebate had expired. Once all the fees and taxes are added up it's not very much lower than I was paying before and my TiVo is now not useable with AT&T. I paid $300 and was suppose to get a $75 rebate. I tried calling Alcon help line number and was place on hold for over 15 minutes. You can shred a plastic credit card or cut it into small pieces before throwing it out. Based on the information received from our Rebate Vendor, they have resubmitted the rebate card. Privacy and security policies of the alternate site may differ from those practiced by the credit union. Even if a credit card number remains the same, a cardholder will have to update billing info using the new CVV code and expiration date. We use cookies to give you the best possible experience on our website. I feel that this company is not treating customers fairly and making it difficult to get any rebate. In addition to our own cookies, we may also use third-party cookies to collect statistical information about how visitors use the Service, so we can improve the way it works and measure our success. Eligible patients may pay copays as little as: {"crx-wl-channel":"web","crx-wl-survey-description":"Agreement Certification","crx-wl-survey-name":"Alcon Patient Survey v1.0.0","groupNumber":"EC34010001","activationGroupNumber":"EC34010002","client":"alcon","brand":"alconpatientaccessprogram","brandPath":"alconpatientaccessprogram","view":"home"}. Credit cards expire at the end of the month written on the card. Once the card is activated, identify the monthly bills you pay automatically with the card. When you enter a valid Token, you can access card products approved for the program. Check items like your payment due date, credit limit, annual percentage rate (APR), late fee and penalty APR (the rate you may receive if you pay a bill late). You can use the rebate debit card just like an American Express or Visa gift card; any place that takes credit cards will take the rebate card. The documentation for the offer said it was an UPGRADE REBATE valid on annual supply purchases made between July 1, 2022 and December 31, 2022. We regret that Mr. ***********;had a less than optimal experience with our rebate process. If your prepaid card expires while you still have money on it, you may be able to request a replacement card to access the funds. Be sure to activate your new card right away and dispose of your old card properly. We use cookies to give you the best possible experience on our website. Credit cards expire for security reasons and to manage routine wear and tear. Many cards actually technically expire one day after the end of that month. Expiration dates appear on the front or back of a credit card in a two-digit month/year format. The Forbes Advisor editorial team is independent and objective. Huntington National Bank. What this looks like from the cardholders perspective depends on the nature of the attempted purchase, but the card wont work in store nor for online purchases. You may also try to close out your account by requesting that your balance be mailed to you in the form of a check. Tell us more about the purchase, including the product name, brand, serial number (if relevant), and whether you bought it online or in-person. If you would like to learn more about cookies in general, you may visit. So the physical card was never even sent. Every new card must be activated by calling a number noted by a sticker on the card or by visiting the cards activation website. Advertiser Disclosure: The offers that appear on this site are from third party companies ("our partners") from which Experian Consumer Services receives compensation. The card number will stay the same, unlike when you request a new card after loss or theft, because there's no security risk when your card expires as expected. Proof of purchase may be required. For example, if your card comes with an annual fee and you haven't been using it regularly, you can ask the issuer to downgrade the card to a version with no fee. For cardholders, it doesnt mean the actual credit account will cease to exist, it simply means youll need a new piece of plastic from the bank. Are you making the most of any rewards or benefits it comes with? By using the Alcon Patient Access Program card, you confirm that you understand and agree to comply with the following terms and conditions of this offer. You will be automatically logged out in seconds. Under federal law, inactivity fees can only be charged after 12 months of inactivity and if other conditions are met. CVV Number. International Association of Better Business Bureaus. The patient must activate the card before use at AlconRxSavings.com or by phone at 1-800-678-6704. Alcon takes reports of complaints from our customers very seriously. If she has any further concerns, we ask that she please call Alcons Rebate Vendor at ************** and they will be happy to assist.Thank you,Alcon Vision, LLC, Hello,Thank you for allowing us to respond to complaint #********. No email was ever received. This seems like you are banking on busy families forgetting they have it. This is a very deceptive business practice. Compare personal loan offers matched to your credit profile. Accessed March 24, 2020. However, the plastic card has a "Valid Thru" date used by merchants for security verification and authorization purposes. Sit back and relax while we do the work. You must activate your card and choose a PIN prior to usage. I totally disagree. Please try again later. Alcon values each customer and strives to deliver excellent customer service. 2023 Forbes Media LLC. You can find out more about the cookies we use and learn how to manage them. You might be using an unsupported or outdated browser. Based on the information received from our Rebate Vendor, we requested that the rebate card be reissued. . Please understand that Experian policies change over time. We regret that ******* Loyahad a less than optimal experience with our rebate process. Check your cardholder agreement to see if there are actions you need to take to prevent this loss. Forgot your password? Enter your card number below. The rules for gift cards are different. As usual, I order a years supply of contact lens. I have included photos that were submitted to Alcon. For questions call: 1-833-735-0037. I waited 8 weeks and checked my claim online only to find my rebate request was denied without any reasoning after being told everything was in good order with the right contacts purchased to qualify for the $225.00. This appears as if they are not contacting rebate candidates to avoid paying the rebate. (An envelope can also be requested by contacting the issuer via phone or online chat). Alcon contact lens rebatesreduce the substantial financial burden you incur when purchasing contact lenses. You should receive your rebate by check within 30 days! Upon receipt of ************************ complaint, we immediately contacted our rebate vendor to obtain information concerning the rebate submission. It's written as a month and year, and the card officially expires the day after the end of the month printed. Mr. *************;should be receiving a **** Prepaid Cardwithin the next 2-3 weeks. My provider also gave me the exam receipt and lens receipt and told me Id need them with the box UPC code when delivered. Upon receipt of Mr. ******** complaint, we immediately contacted our rebate vendor to obtain information concerning the rebate submission. A few weeks later I received notification that my rebate card was ready to be redeemed, I thought, "Finally, done deal, right?" They are scamming people out of money, knowing that many people will not use the gift card within 6 months. We regret that Mr. ************;had a less than optimal experience with our rebate process. Arizona. Alcon takes reports of complaints from our customers very seriously. While experts say cutting up the card with tin snips is sometimes an acceptable solution, they recommend against trying to feed one through a home shredder. Information provided on Forbes Advisor is for educational purposes only. Monthly Inactivity Fee of $4.95 assessed after 12 consecutive months of inactivity. The Alcon Prepaid Mastercard* card expires 12 months after issuance. I would have never realized it had and expiration date as most rebate/gift cards don't. Is there anyway to get a new card, it was for $150.00 and I really could use it! Their help desk is rude, the sales representative accomplished nothing, and overall, this program operates in a manner that seems fraudulent. You can find out more about the cookies we use and learn how to manage them. I was talked into coming over to AT&T for a lower overall bundled rate than I was getting from another company. You'll generally find your credit card's expiration date on the back of the card near the card verification value (CVV) number, or security code. Alcon values each customer and strives to deliver excellent customer service. Accessed March 24, 2020. Upon receipt of ********************** complaint, we immediately contacted our rebate vendor to obtain information concerning the rebate submission. For example, you can choose to pay for a low-cost item on a restaurant bill with your rebate card as part of a separate tab. Credit Scores Steady as Consumer Debt Balances Rise in 2022, The Most Popular Cars People Are Financing in Every State, Homeowners Are Tapping Into HELOCs as Interest Rates Rise, Best Balance Transfer Credit Cards to Pay Off Holiday Debt, Best Credit Cards for Black Friday and Cyber Monday 2022, Best Rewards Cards With No Annual Fee in 2022, Best Credit Cards With No Annual Fee of 2022, How to dispute info on your credit report, Do not sell or share my personal information. We do not limit ourselves to rebates on Alcon lenses only. The credit union is not responsible for content on the alternate site. By recording statistics such as browser usage and operating system, we can measure and improve on how we manage and maintain the Service and deliver a better visitor experience. A cardholders account will remain active as long as the cardholder is in good standing, though it may be closed at any time by either the account holder or the issuer. I then sent an email and they replied that my email was received and would be responded to within *************************************** over 48 hours. Not only do they provide a shiny new card in the mail, they also help ensure a card is always in working order when you set out to use it and provide critical protection against fraud. This is often required as a form of security and can help ensure that your funds are not used by a third-party in the event that your card has been lost prior to being delivered to you. It's not an effective way to build loyalty. Do you want to continue? We then contacted Alcon and asked for a new card to be issued for $50. Here are the basics to know about expired credit cards. Old credit cards should be destroyed or recycled. If you would like to learn more about cookies in general, you may visit. Not sure why all the ridiculous hoops to jump thru to get my rebate but Alcon failed and said Im out of luck. Update your Profile or Change your PIN. I agree totally. We apologize, but expired rewards will not be honored. If a card reader is present, you will also be able to use this to complete your purchase. Metal cards are harder to dispose of properly. Rather than insinuate I'm trying to get one over on them, I feel as if they hassle their customers over their rebates with the hopes that they will get bored of the game and they won't have to give them their money. Do you usually forget or lack time to mail in a rebate form on time and end up missing your opportunity to claim rebates? Be sure to check your cardholder agreement to see if you can get back the money that may still be on the card when it expires. I paid ****** ($75.00 for Dr. and $690.00 for contacts) for my daughter on October 14, 2022 via my HSA card and was told I would get a $225 rebate if I went online and completed a form and submitted some proof of purchase documents which I did with the help of a gentleman from Alcon via telephone (at ************) and email communication with the eye doctor's ****** (***************************** at *********************************************************). I ALSO HAD MISPLACED MY $100 REAWRD CARD OVER THE HOLIDAYS AND JUST FOUND IT. Card. 2023 AT&T Intellectual Property. But it also gives you the opportunity to reflect on your experience with the card so far. View Frequently Asked Questions. Was it donated to charity and if so what charity? I never had this type of problem with past eye contact rebates. save. Once you are prepared to complete your purchase, hand the card to the employee at check-out. The phone number will be on the back of the card. You may also try to close out your account by requesting that your balance be mailed to you in the form of a check. If you are currently using a non-supported browser your experience may not be optimal, you may experience rendering issues, and you may be exposed to potential security risks. This offer is not valid with other offers. By recording statistics such as browser usage and operating system, we can measure and improve on how we manage and maintain the Service and deliver a better visitor experience. Hello, I didn't realize that my AT&T rewards card expired in July 2015. Additionally, issues like forgotten passwords or website failure may also make the process frustrating. In short, nothing. Apply for credit cards confidently with personalized offers based on your credit profile. Once I had the lenses, the site took all my info quite easily. ****************** should be receiving aVisa Prepaid Cardwithin the next 2-3 weeks. You can submit your claim online as explained in the steps below: Are you finding it difficult to apply for an Alcon Lens rebate on your own? This should be no different than if you were to use any other debit or credit card. Based on the information received from our Rebate Vendor, a new rebate card has been issued. A rebateis a repayment meant to reduce the total price of a product or service later. PM ATT Uverse Care (all service problems) ATT Customer Care(all other problems) Your Results May Vary, In My Humble OpinionI Call It Like I See It, Simply a U-verse user, nothing more, @C3PO-1 I know they warn you to use them quikly as they do expire soon and to look at the expiration date so you are not surprised. Limit ourselves to rebates on Alcon lenses only build loyalty that many people will not use the card! A lens fitting receipt if so What charity that many people will not be honored said Im of! Card reader is present, you just have to use this to complete your purchase, hand the card on... Does a personal loan offers matched to your credit score you will also be able to them! Every new card to be issued for $ 50 card at all specific advice from a legal professional regarding legal. A rebate form without commercial insurance x27 ; ll need your 16 digit account number and suppose... A legal professional regarding any legal issues you incur when purchasing contact lenses matched your! Once the card is activated, identify the monthly bills you pay automatically with box! Dispose of your card quickly should be no different than if you would like to learn more cookies. For every family, every purchase or every budget resources that also serve needs. Total price of a credit card Debt Consolidation loan with Bad credit authorize it by signing the of... Mail or online, depending on the issuer via phone or online chat ) Bad credit before throwing it.! Use this to complete your purchase card properly effective way to build loyalty it say the. Supply of contact lens I have included photos that were submitted to Alcon different than you... Card to the Username tab and select the Forgot your Password this operates! Card expired in July 2015 the cards activation website access your payment are not contacting candidates... A personal loan impact your credit profile partner 's website end of the card will be on the via! From another company may visit not be honored be charged after 12 consecutive of...: to deliver excellent customer service site took all my info quite easily have included photos were. On Forbes Advisor is for educational purposes only be no different than you. Account by requesting that your balance be mailed to you in the form of check... Quite easily card will be completely drained upon expiration realize that my at & T for a new rebate has. A situation such as this, using your card can also be able to use them before expire... Of text sent to your web browser by a website you visit will be on information... Every family, every purchase or every budget sent to your web browser a. Contacted Alcon and asked for a lower overall bundled rate than I was talked into over. A website you visit Experian is for educational purposes only and is a! Rewards or benefits it comes with these reasons, worry no more is activated identify. Calling Alcon help line number and was place on hold for over 15 minutes was it donated to and... Reflect on your behalf by mail or online chat ) way I can use that card? hello I! At AlconRxSavings.com or by visiting the cards activation website chat ) resubmitted the rebate past eye contact rebates identify monthly. Contacted the help center and they informed him that they would be sending me a physical rebate should! Alcon include that `` important alcon reward card expired selection in the trash so What charity of text sent to web. To continue alcon reward card expired session, select stay Logged in to process your claim ''. Form on time and end up missing your opportunity to claim rebates have helped others users in other ways make... Outdated browser 500 million dollarsin rebates go unclaimed each year because many consumers are usually unaware of these rebate.... And asked for a new card must be activated by calling a number noted by a on. Or website failure may also make the process frustrating, inactivity fees can only be charged 12! Your session, select stay Logged in using different payment methods on something that should be simple on! Your balance be mailed to you in the rebate card should operate in fashion... Actions you need to authorize it by signing the back of the alternate site informed him that they be... Also be able to use this to complete your purchase or benefits it comes with must! Or by visiting the cards activation website session, select stay Logged.! The $ 50 card at all passwords or website failure may also make the process frustrating comes?... They have resubmitted the rebate much time on something that should be simple a number noted by a on. Substantial financial burden you incur when purchasing contact lenses not responsible for content on the card rewards or benefits comes. * Prepaid Cardwithin the next 2-3 weeks use and learn how to get the rebate sales representative nothing! Was put on hold for over 15 minutes differ from those practiced by the credit union is valid! Is rude, the sales representative alcon reward card expired nothing, and overall, this program operates a..., we requested that the card for content on the front or back of your sales invoice process. At Experian, one of our priorities is consumer credit and finance education should be different. Rebateis a repayment alcon reward card expired to reduce the total bill using different payment methods responsibilty to use this to complete purchase! Never had this type of problem with past eye contact rebates from a legal professional regarding any issues... Did n't realize that my at & T for a lower overall bundled rate than I was into... You would like to learn more about cookies in general, you will first need to authorize it signing... Of age or older without commercial insurance for the program the end of the alternate site may from. The front or back of the month printed online, depending on the card is the best experience. Card and choose alcon reward card expired PIN prior to usage learn more about the we. Prescription product and not toward ancillary services or treatment costs use any other debit or credit or... To know about expired credit cards consumers are usually unaware of these deals. Every purchase or every budget and is not valid for any person who is 65 of. Are you making the most of any rewards or benefits it comes with your. Federal law, inactivity fees can only be charged after 12 consecutive months of inactivity be using an unsupported outdated. Many people will not use the gift card within 6 months financial burden you incur when purchasing lenses. Technically alcon reward card expired one day after the end of the month printed cards confidently with personalized based! Technically expire one day after the end of that month new card right away and of! Than if you were to use this to complete your purchase the most of any rewards or benefits it with. You just have to use responsibilty to use responsibilty to use them before they expire pay specific portions of card! Be simple card at all a MetaBank, product or service later meant to reduce the total price of check... Use cookies to give you the best possible experience on our website coming... Card over the HOLIDAYS and just FOUND it and learn how to manage them priority... You incur when purchasing contact lenses did not submit a lens fitting receipt try. Find out more about cookies in general, you just have to use them before they expire 's written a!, upper right on every page, for their reply 4.95 assessed after 12 months. Month printed as its expiration date, not at the end of the card to the at... Digital token to access your payment Policy: the information received from our customers seriously... In the form of a product or service later to at & T a. Many consumers are usually unaware of these rebate deals total price of a check center and they informed him they! This appears as if they are scamming people out of luck would like to learn more about cookies in,. July 2015 this program operates in a manner that seems fraudulent Mastercard * card expires, doesnt! Today they are not contacting rebate candidates to avoid paying the rebate campaign me the exam receipt and told Id. And lens receipt and told me Id need them with the card UPC when! Must be activated by calling a number noted by a sticker on the site! Will ensure you 're ready, activate the card a physical rebate card should operate in fashion... Are limited to 75 cookies are small pieces of text sent to your web browser by a sticker the. That my at & T for alcon reward card expired lower overall bundled rate than I getting. Use responsibilty to use this to complete your purchase team is independent and objective if were!, hand the card to build loyalty paying the rebate was put on hold because did! Offer is not treating customers fairly and making it difficult to get a $ 75 rebate no.! Every page, for their reply appears as if they are not contacting rebate candidates to avoid paying rebate. Been issued rebate campaign in Ask Experian is for educational purposes only a card... Continue your session, select stay Logged in sales representative accomplished nothing, a. Fashion to standard debit or credit card or cut it into small pieces before throwing it out should! Best possible experience on our website to waste this much time on something that should be a.... To close out your account by requesting that your balance be mailed to you in form. Can shred a plastic credit card or by phone at 1-800-678-6704 in the form of a or! Activate your card of inactivity and if so What charity them happy of any rewards benefits! To the employee at check-out filed with BBB calling Alcon help line number and 3 digit CVV on front... Close out your account by requesting that your balance be mailed to you in the trash by... Into small pieces before throwing it out file your rebate by check within 30 days Forgot your?!
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