An assorted array of complimentary in-flight beverages is offered throughout the flight. The middle seats on this plane face toward each other, but if you're traveling alone and stuck in a middle seat, there's a privacy divider that can be raised so you're not staring awkwardly into another passenger's personal space. Yes, I know. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. WestJets 787 entertainment selection is excellent, with a huge variety of movies and TV shows. Shortly after I got settled into my seat, a flight attendant came around to distribute an amenity kit from Matt&Nat. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. Also waiting at my seat were noise canceling headphones, which were just alright. While I obviously wasnt hungry at this point, I still wanted to review the breakfast offerings. This looks very promising. My point was that airlines are increasingly focused on the passenger experience (especially in premium cabins). If cold, add one. WestJet's standard checked baggage / carry on luggage fees follow: First bag: $30.00 CAD / $35.40 USD. The food is not over the top but the whole thing is done in about 20-30 minutes. In short I think WestJet's problem is that they don't have the economies of scale on this aircraft configuration needed with the 16 seats to staff the cabin in an efficient way as a 5.3:1 (adding 1 FA) probably doesn't pencil out for them. The crew then spent a while in the galley preparing, and 45 minutes later I was offered another drink, so I had another one of the signature cocktails. You can only take off so much clothes. The reason I enjoy the myriad of reviews is that they seem preposterous in an enjoyable way. Improve earnings, maximize rewards and track progress toward dream trips. The current welcome offer on this card is quite lucrative. I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. Only a fool would imagine that what we are having is a sincere and willing interaction between two adult strangers. For one thing, I imagine there wasn't much space left in the aisles. WestJet is a Canadian low-cost carrier. It turns out that they were transitioning to being . The Wi-Fi was strong enough for me to get caught up on work, browse social media and answer emails and texts, so I was satisfied. "Tip of the hat" - as you say, to Virgin Atlantic who specifically lists "pace of service" in their Upper Class customer service card. Something that I really appreciated about the storage compartments at these seats was that I could plug in my charging cables and keep them contained -- the larger storage compartment had both a USB and AC power port. She told me it'd be ready in about 20 minutes, so I found another movie to watch and got excited for my smothered fries. WestJets business class soft product is spectacular. First of all, I am one of many that greatly appreciates it when Ben mentions air nozzles and their presence or lack there of. They aren't part of an alliance. ", The slow service sounds exactly like my experience with QSuites. I also had to wait another 1 hour because they forget to put my main in the oven. Looking at plan and photos it would suggest that the middle seats of the same row are closer to each other in terms of talking etc. There's some world class Canadian wine, especially coming out of BC, these days. Or pay with 140,000 points + CAD$1,479. WestJets business class has the potential to be industry leading, and to be the best business class product offered by any North American airline. I think its Virgin has English meat pies on some menus. Theres a huge array of movies and TV shows, in addition to the moving map. Do you know when their party in the sky is going to be bookable? Give them some time, they'll iron out the kinks. I give up. In the beginning, there were major teething problems such as extraordinarily long meal service times. Guess what? Learning where everything is located in an unfamiliar galley, in order to just instantly reach for something - and not have to first look in numerous bins and carts - takes time! While the finishes are customized, otherwise this is a pretty standard B/E Aerospace Super Diamond seat, so theres not much variability there between airlines. During my last flight . View Menu. WestJet Baggage Excess Fees. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. I am amazed you didn't get it, Lucky! Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. WestJet business class signature cocktail & popcorn. Im a bit surprised they serve this in plastic cups rather than in proper glassware. But for most of us I suspect air nozzles are at the bottom of the list when evaluating an airline. Lavs. Recently, looking for a way to get home from a trip to Europe, I decided that I'd try to get on board the WestJet 787, both to aid me in my quest to requalify for Delta Diamond Medallion status for next year and, more importantly, to give this new-to-business-class carrier a try and see if it could compete with the best names in the industry. Airborne to clean up of linens after the service is 2.00 to 2.15 depending on the crew. Shortly after waking up the flight attendant stopped at my seat and asked how did you sleep? She also took my breakfast order. Enrollment required. I chose a more traditional meal progression, so I asked the flight attendant for a small plate followed by a large plate and that dessert was still TBD, as I'm usually stuffed after the main course. Happy to read your insights and see your good phots - I have been waiting for your Westjet review for a while (as I am sort of from Calgary where Westjet is based); Thank you for the insights - HAPPY to see the Westjet attention to showcasing local Canadiana such as the Maple leaf livery and Canadian cuisine; did Westjet showcase Canadian wines? On the other hand, they gripe about the premium SQ often charges relative to other airlines and also recognize that the actual service probably doesn't live up to the @JW: Having lived in Singapore too, I get the impression that Singaporeans have a bit of a love-hate relationship with SQ. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. . The only route where SQ gets it done <30mts is on CGK-SIN. Everyone was also given a candy in the shape of a maple leaf. Again, for an airline that had only begun offering a true business-class product a few months before I flew, the service was excellent. Plenty of mention of "friendly crew" and "slow service" but not one of potential safety concerns (my primary issue). Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Flight interruptions and passenger rights, Private pods with lie-flat seats and direct aisle access, Custom-designed pillows and blankets availableon transatlantic flights and on demand on domestic flights, We are the only airline in Canada with fully extendable privacy screens, Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches, Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off. I loved their enthusiasm, and in many ways this is why I love flying products that are new to an airline, because its not just me who is enthusiastic, but also the crew. Now it is QR. With models. The four hour meal should have taken less than half as long to serve, especially on an overnight flight where people are looking to sleep. Seldom travelers may not get enough value to warrant the cost. Is this your first time in a pod seat? That should help speed up the initial part of the service. If they are on, i shut them off. They served dinner far later than you would have liked, and woke you up by turning the lights on "for breakfast service". @ronnot sure which flight you are on that it takes SQ 2.5 hours. Again I have no idea about the market positioning of this product. I'm a fan of this seat type, so I really was a fan of this extra-stylish version. It was phenomenal. Sara was incredibly diligent with how she took the order I was asked if I wanted still or sparkling water, if I wanted ice and lemon with that, if I wanted to switch drinks with my main course, if I wanted to eat right away, if I wanted to have breakfast, etc. It really was a great experience - after 2-3 transAtlantics every year for the past 20 years, I . A few minutes later we pushed back, at which point the safety video was screened. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Especially an airline that previously didn't have business class. Two people for 16 passengers plus dine on demand sounds like too much work and not enough FAs. 1 WestJet Dreamliner Business Class Review: Paris to Calgary Westjet Dreamliner Business Class - Solid Value, but fix your Paris problems. When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. For flight attendants just figuring out where to find things around the galley is sometimes a nightmare. No way a regulator would approve that would they? They were so diligent in sourcing local for the food menu, so I'm not sure why they couldn't have had at least a red and white from Canada. it's been nearly 2 months since the last update!! You should tally up how many business products you've actually tried! It has three classes: Business, Economy Premium and Economy. Montreal is not a WestJet hub. Its known as the Galley Witch because a good FA keeps the other FAs out of the kitchen like a Gordon Ramsay dressing down on Hell's Kitchen. Flying to select destinations within Canada and Internationally. One other thing I didnt like is that there werent individual air nozzles at seats. Dessert was served 20 minutes later. I rather have the KLM experience. Canadian low-cost carrier Westjet has unveiled its first-ever business class seat product, which is set to debut on the airline's upcoming Boeing 787-9 Dreamliner . I have a home in Nova Scotia where sadly, WestJet's transatlantic services to London and Paris have been cancelled due to the grounding of the Max 8's (along with Air Canada's Max 8 service to London), so for the time being Europe-bound passengers are being routed through Toronto or Montreal, which is a pain. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. I wish WS luck, but I won't be patronizing them. I was also offered some truffle popcorn to go along with that, which was a nice change of pace from the usual nuts that airlines offer. Any truly skilled hospitality professional knows not to use them, as they grate with many customers. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to have you here, ie someone she doesnt know from Adam. Seats at these fares are limited and may not be available on all flights. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. I was impressed by the way it was set and by the silverware and plating. I was asked when I wanted to eat, and I said as soon after takeoff as possible. Sure enough, it was just a three-minute walk from the hotel lobby to the terminal, where I immediately spotted WestJet's signage. How are the FB Award redemption rates for WS J? No one had dessert until we were over Canada, almost 5 hours into the flight. Rigatoni pomodoro with herb ricotta. The fact that the cabin has only 16 seats and four rows gives it an intimate feel that you dont get on many other airlines. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. Recently flew from YTO to LGW with westJet in the old style (but very good) Premium cradle seats. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. At 10:20AM local time the first officer announced that wed start our descent in five minutes, and that wed be landing around 11:05AM. For the first course, I could choose among a chicken terrine, which was lightly curried and served with caramelized-onion relish and asparagus; an avocado and goat cheese salad with a spicy chili-lime dressing and pea-shoot garnish; and a curry pumpkin soup and a mixed green salad with lemon-and-sour-cream dressing. It's tough to achieve. You have successfully joined our subscriber list. 10 minutes later warm towels were distributed. NICE! Are you serious - after drinking all that you drank and eating all that food? But as I dug into the selection, I wasn't impressed. I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. It felt more like a restaurant than a lounge, as tables were served by waiters and waitresses and there were no buffets in sight. Pies on some menus and unique cocktails especially coming out of BC, these days you! Shape of a maple leaf value, but those fears were quickly erased as I dug into selection... 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