BTW, with Discovery Plus, there is no option to Remove the Channel, only manage subscription, so I cannot remove the channel and add it back. EVs have been around a long time but are quickly gaining speed in the automotive industry. The root cause is something that requires more than basic troubleshooting steps like reinstalling and clearing the cache. Reported on Monday and they keep track of the report by email with me everyday until it started working on Thursday. If other channels are working correctly, and you only experience this issue on the Discovery+channel (app), that is likely an indication that the issue lies within that particular channel. Restart your Android or iPhone. If youre using the app on your phone or streaming device, there may be an operating system or firmware update available. If no bar is displayed for a specific time it means that the service was down and the site was offline. Launch the Discovery Plus app or reload the browser page. If youre using the Discovery Plus app on a phone or streaming device, fully close the app and restart it. Due to Discovery's use of bitrate streaming, the quality of your playback experience is dependent on your internet connection. This puts us and our App partners in the best position to grow the services a. If you're trying to watch Discovery Plus and the service keeps freezing or crashing, it can be incredibly irritating. Discovery Communications People with a Discovery+ subscription found out that the app is consistently crashing and no longer working when accessed on Amazon Fire TV Stick. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps. Check for updates. Let's see what you have to do if Discovery Plus is not working. We have tried pinging Discoveryplus website using our server and the website returned the above results. Data privacy and security practices may vary based on your use, region, and age. Its pretty annoying :(. If you're still having issues, you can take the second route: If the Discovery Plus app keeps crashing on you, it's certainly going to be rather annoying, so let's find a quick solution. Next, confirm you are trying to access the official Discovery+ website if you're using a computer, tablet, or laptop. https://help.discoveryplus.com/hc/en-us, I really like the selection of shows on the app, the price is great and I don't find the ads excessive. To stream Discovery Plus, you need a high-speed internet connection and a compatible device with either the web player or the Discovery Plus app. Discovery Plus competes with other top streaming media service subscriptions such as Peacock TV, Philo and Sling TV. Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. Step 5: After a few . We endeavor to maintain our websites in-line with the Web . Contact discovery+ | Stream TV Shows. Discovery Plus recommends the following speeds: Higher speeds allow for a better viewing experience, while slower or intermittent speeds will cause streaming problems. Instructions for correcting the conditions that cause the screen to display each of these error messages are available in this guide. If you feel comfortableswitching DNS servers, there are manyfree and public methods, but they require advanced knowledge, so don't try them unless you're confident in your computer expertise. Discovery Plus just points me back to Roku. that's *IF* I get ANY response from Discovery Plus. Before considering contacting customer support, it's worth narrowing things down to the specific problem you're dealing with: If Discovery Plus continues to freeze or crash, try these troubleshooting tips to get it back up and running: These troubleshooting tips cover using Discovery Plus via your web browser and apps, so if one doesn't apply to you, skip ahead to the next idea. Check your computer for malware. The TV or Odyssey Ark gaming screen may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. Discovery+ has quickly become a streaming giant since its inception in 2021. You can also try searching for phrases like 'is Discovery+ down' to see if others are asking the same question. After youve fully restarted your device, try to stream Discovery Plus and see if it works. discovery+ app issues on a Samsung TV or projector, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, Do Not Sell or Share My Personal information. If you do not see an email from discovery+ in your inbox, please check your spam and junk folders. Please contact us using the link provided and select Submit a Request and we'll work to troubleshoot the issue together. A quick look at the micro-blogging site Twitter conveys there are many others affected by the same issue. Thank you for highlighting this to us. Reopen the Discovery+ app and attempt to watch the content again. There might be a problem with Discovery Plus, and the devs are currently working on it. Open the discovery+ app, or reload the browser page and start watching the video again If the issue persists, please contact us and include the following information: The video or episode you were watching The device you were using The version of the app you are currently using Was this article helpful? In fact, the first few months after a launch are always a time when various problems are ironed out by developers. When you make a purchase using links on our site, we may earn an affiliate commission. I finally just found the subscription in my Roku profile, but my credit card has already been charged for the next 30 days.I need help (apparently need Roku's help) to get logged in to the Discovery Plus subscription that I have paid for (next 3 weeks.) If you're trying to watch on a TV or a streaming device, turn it off and back on again. Sometimes, but rarely, there might be an issue with the DNS server you're using. Try these tips to see if you can get things up and running again. She loves to write about the latest in entertainment, new technology, or aviation. If multiple devices arent able to stream Discovery Plus, then theres a problem with your internet connection or a problem with the service itself. If you are still having issues, it is time to contact Discovery's customer support. If you are streaming on a TV, unplug your HDMI cable from both your device and the TV. Sign out and back into Discovery Plus. Step 3: Select the app and then press the 'Delete' button. Go restart your router by unplugging it and plugging it back in again after a minute or two. Log into your Roku account via https://my.roku.com/account/subscriptions. They are the best ones to help you out with this matter. Server is up. Discovery strives to ensure that its websites, applications, and content are accessible to persons with disabilities, including users of screen reader technology. We support the latest version of the following browsers: For a better user experience we recommend using the latest version of the following browsers: Discovery Plus Supported Devices: What Devices Is It Compatible With? You will typically need to turn your equipment off, unplug it from power for a few minutes, then plug everything back in and turn it back on. Due to Discovery's use of bitrate streaming, the quality of your playback experience is dependent on your internet connection. Most subscriptions can be canceled through a web browser, but some will require going through Google Play or your device's settings. Secure Account Log In. Manufacturer support & warranty resources, RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. Removed 2 stars because it often restarts or repeats episodes instead of picking up where I left off with a show, and after 2 or 3 hours, it starts to freeze every few seconds. Completely delete it, download it again, and reinstall it. Note: Starting October 1, 2021, owing to RBI-mandated changes in banking regulations, customers might potentially face some issues with their payment for discovery+ subscriptions. Watch the best real-life shows from your favorite. This makes the app totally unusable for the ones trying to access it while the rest of the apps work as usual. Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. There's something for everyone! How to get 6 months of Discovery Plus with Verizon. Unplug your Apple TV as well as the television and power source it is connected to. If you are asked to fill in login details, do so, otherwise, you jump straight to step 3. Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PFLM2PK" height="0" width="0" style="display: none; visibility: hidden"></iframe> Getting both of the ad-supported versions totals $14.98 per month . Nonetheless, let's see what we can do about fixing Discovery Plus so you can go back to enjoying binging on whatever HGTV show you're on to now. If discoveryplus.com is down for us too there is nothing you can do except waiting. Step 4: Confirm your choice. Till then stay tuned for more info. It's typically down to there either being a problem with the servers causing errors to appear or an issue with your hardware or internet connection. I did not cancel it. If you're trying to watch Discovery Plus on your smartphone, restart it to see if the issue was with your phone rather than Discovery Plus. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. Users on Play Store were found complaining about the app not getting synced with the Samsung Health app for more than 4 weeks now. Multiple or unauthorized account charges. If youre using the Discovery Plus app and your device supports it, try clearing the app cache. JavaScript is required. Jennifer Allen has been writing about technology since 2010. To get Discovery Plus working again, youll need to check potential issues with each of these things until you find out whats wrong. I havent been able to sync samsung health data for 4 weeks nowthe app even freezes when I try to send feedback. Choose the " Users & Accounts " option. Close Discovery+ on your device or web browser. Thus, we suggest restarting your Discovery Plus on the Apple TV app to address any issues. Here is how to fix the most common Discovery+ errors. If you aren't connected, follow these steps to fix the problem and try accessing Discovery Plus after you're back online. Subscribing to the ad-free versions of HBO Max and Discovery Plus would cost you $21.98 per month when purchased separately. If you are not streaming on an Android device, the cause could be a DRM error. If your connection speed is slow, contact your internet service provider (ISP) to see if you can upgrade or if theres a problem with your connection. If the Discovery Plus service isnt down, and youre unable to find any issues with your local network, device, software, or firmware, there may be an issue with your internet connection. Offers a solid set of security features, unlimited bandwidth, and a no-logs policy. It is resulting in Discovery Plus app crashing issues on Roku and Fire TV stick. MakeUseOf MWC Awards 2023: The Best Tech in Show. In these cases, the channel provider will need to investigate the issue in order to help resolve it. Fast, easy checkout with Shop Samsung App. * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 16:07. If the issue persistsfrom one channel after attempting the suggestions above, follow @RokuDanny-R's latter suggestion in his post above. Check your internet connection. Discovery+ allows for four simultaneous streams per account. Michael Heine is a CompTIA-certified writer, editor, and Network Engineer with 25+ years' experience working in the television, defense, ISP, telecommunications, and education industries. Get signed up on Google Pay. Want to know more about us? No streaming platform is safe from glitches and issues, especially not in the beginning. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Many channels on Roku are developed and maintained by the channel provider themselves. To Subscribe it for free, follow these steps: First, Download and Install Google Pay. Contact customer services. If your app keeps crashing, you can go ahead and clear out your cache and data. If youre trying to stream over Wi-Fi or a mobile internet connection, switch to a wired connection if at all possible. Get the Latest Tech News Delivered Every Day. Discovery Plus currently costs $4.99 per month with ads or $6.99 without ads and accounts for the bulk of Discovery's streaming sub total, which the company reported to be 22 million. Savor your favorite shows on your schedule! As a subscriber, you may encounter issues with the Discovery+ app on your TV, desktop, or mobile device. @amazonfiretv Discovery, Inc. entered the streaming foray in Motorola Reveals Its Rollable Smartphone Prototype at MWC 2023, But Who Is It For? The more apps you run on your TV, the more memory it uses and when the memory gets low, it can start to run a little slow. Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. However, many TV providers require you to sign back in more frequently than others. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.). or Down for Everyone or Just Me? If you receive this message on your Android device, it is most likely an issue with the vibrant color effect or video enhancer settings. As per reports . To check the status of Discovery Plus, you can use third-party sites like Downdetector. Go to the apps rail, select discovery+, and then select Sign In. Families Marriage UK-12 Start Watching Featured Operation Lost Boy The Devil's Academy Aussie Gold Hunters Murder Under the Friday Night Lights The Woodland Workshop sMothered Turbo Pickers Dirty Jobs The Crimes that Changed Us Wheeler Dealers Continue Watching Live Sport Restart your router again and power the device back on. Confirm you're connected to the Internet properly. Enter the email address you have registered. Then restart your device from Settings>System>System restart. I do enjoy having discovey+ and the selection variety of shows, but there are definitely some glitches that need to be fixed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Disney+ (Disney Plus) is a video streaming service, offered by Disney. We understand how frustrating it can be and want to help try to fix it. Silver Spring, MD 20910, https://corporate.discovery.com/privacy-policy/. RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. Limitations may apply. Select the account you want to cancel. Test your Internet speed so you know exactly what you're dealing with. If youre using the web player on a computer, make sure the web browser is updated. Restart your device and/or reset the router. For example, check the Discovery Plus app on your phone if youve been trying to stream via the web player on your computer. For example, connect a desktop or laptop computer to your router with an Ethernet cable, and check to see if Discovery Plus works. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. Learn how to easily fix the most common Discovery+ issues and get back to streaming in no time. Roku needs to address this. Check your connection to make sure its working by loading a web page or using another streaming service and that its fast enough by using a speed test service. Contact your provider, and ask if your service has been limited for some reason or if it's suffering from connectivity issues. Many have a restart option alongside the power off option. Method 3: Clear Cache Data. Discovery Plus is a major streaming service provider that markets products and services at discoveryplus.com. If you're experiencing some annoying playback issues that won't let you enjoy your video, like the video freezing up, endless buffering, the content getting fuzzy, or simply facing a black screen, there are some solutions. Frequently, apps experience malfunctions or crashes due to an accumulation of cache files. To begin a new stream on your device, you will need to stop using Discovery+ on one of your other current streams and hit play on your desired device. Choose Account from the drop down menu. Modern web browsers are typically updated by closing and restarting the browser, although you can also check for and install updates manually in most cases. Learn how the long-coming and inevitable shift to electric impacts you. Advertisement. Copyright 1995-2023 SAMSUNG All Rights Reserved. That seems silly. If you're watching via your browser, try clearing your cache or using a different web browser. Let's see what we can do about this. Qwest TV and Vivaldi Channels Removed. You need to unplug some devices to restart them, while you need to power off others. Check Discovery Plus Servers. What Is DALL-E and How Does It Create Images From Text? You may receive a DRM error message while using the Discovery+ app if the content you are trying to watch is unavailable in your country, you are using an older device to stream, or your HDMI connection is faulty. Relaunch the Discovery+ app and try to play the content again. Navigate to discoveryplus.com on your computer. Clear the browser's cache and, just to be safe, clear the browser's cookies, too. Start by closing the Discovery Plus app or the browser window. Jonathan Fisher is a CompTIA certified technologist with more than 6 years' experience writing for publications like TechNorms and Help Desk Geek. Pick discovery+. We are aware of this and are currently working to resolve these issues. If the TV trick doesn't help, restart/reset the device you're using. Restarting Discovery Plus is a video streaming service, so its prone to all of the same problems which take down other online services. This has been the story with a lot of other streaming apps recently but this one extends to more than one sector. If its too slow or intermittent, then Discovery Plus wont work. Step 1: Press the Home button five times. To clear cache and data, open the Settings app and navigate to . Support is also available on your mobile device through the Samsung Members App. Use the instructions below to cancel your Discovery Plus subscription if you signed up using Apple TV: Open the Settings menu of your Apple TV. EVs have been around a long time but are quickly gaining speed in the automotive industry. Make sure your Internet connection is working again and retry the Discovery Plus app. Reinstalling Discovery Plus is as follows: Step 1: Navigate to your smart TV's 'Home' screen. Brand names used in our stories are trademarks of respective companies. Clear your browser cache. Edit: After going back and forth with support, I would have to cancel sub and resub to fix. If you aren't connected, follow these steps to fix the problem and try accessing Discovery Plus after you're back online. Can't access Discovery Plus? After leaving it unheard, Discovery+ support has finally broken the silence and is now seen assuring users that the issue is known and a fix is being worked upon. Roku should just fix the problem with Discovery, and automatically re-add the channel, if that is, in fact, what will fix it. If none of these steps have worked, it's time to call your ISP for help. Once your player starts up again, add the channel back once more. Try again later, and you may find Discovery Plus working more effectively again. Your device may need an update. Or create an account. Fully close the Discovery Plus app and restart it. Log in to your Verizon account. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. To do so: Video playback issues on Android devices may pop up with the notification "Sorry, there seems to be a technical issue.". Rating 4.9/5. all of a sudden? Michael Heine is a CompTIA-certified writer, editor, and Network Engineer with 25+ years' experience working in the television, defense, ISP, telecommunications, and education industries. Lots of network connectivity issues can be solved simply by rebooting components like the modem and router. Reopen the app or webpage and try to play the content again. Redeeming a discovery+ gift card, voucher or promo code. Not sure what to do now. Is Discoveryplus.com down for you right now? With discovery+, you get: Favorite shows and personalities from the most beloved TV brands including HGTV, Food Network, TLC, ID, Magnolia Network, Animal Planet, Discovery Channel and more Why I have problem login discovery plus on my smart Tv I had already in my I phone and I pad without problems Ask an Expert Electronics Question SebastienT, Technician 2,596 Satisfied Customers Expert SebastienT is online now Continue Related Consumer Electronics Questions I have already subscribed to Disney+ for the $1.99 1st mo. Now, in order to fix the problem, there are a few steps you need to take. Try a wired internet connection. Did You Know You Can Buy a $500 Machine Just for Cleaning Records? Free standard shipping, exclusive offers and financing options. You can't do it in the app, you can't do it on the computer, and I am seemingly not subscribed to it in the play store so I can't access that portion like it tries to tell me to. Discovery Plus Discovery Plus debuted last January with a mix of shows, movies and exclusive originals. Forgot your password. Is Google Drive Downor Is It Just You? Is the network blocking Disney Plus. Billing and Account Management. Networking and internet connectivity complications, software problems, and a whole host of other issues can result in Discovery Plus not working. It's rare, but it could be that malware snuck in somewhere. Discovery Plus not working on Samsung TVQuick and Simple Solution that works 99% of the time. Apologies for any inconvenience caused. Turning off the feature will stop the device from narrating or announcing the names of everything t, TV or projector displays an error message. Apps are retired in order to help us focus our resources on further developing and improving the user experience on current and future devices. Once added to your toolbar, this button will let you to check the status of a site from your browser's toolbar. 8. * For Samsung Supplies information go to: * For S.T.A.R. Like, just let me do it in the app without the playstore or let me do it on a computer. This service is usually provided by your ISP. Here's how you can do this: First, try to reload the page in your browser. Get help with Disney+ account issues and questions: supported devices, login issues, update payment Are you saying I have to cancel my subscription, then delete the channel, then add the channel, and resubscribe again? Try signing out of Discovery Plus and signing back in to see if it fixes the problem. Sorry, there is insufficient stock for your cart. Doing this fixes the issue often. Removed the Discovery+ channel from my Roku. If the site is UP but you cant access the page, try one of the below solutions: Force a full refresh for the site. Manufacturer support & warranty resources. Get signed up on Discovery plus. Allow the device to remain powered off for a minimum of ten seconds. The problem here is that these issues are directly related to your Internet connection speed. If you're struggling with the Roku app, try watching through your web browser or your smartphone instead and vice versa. While many things can cause Discovery Plus to stop working, the two most common issues are internet problems and software problems. For further queries, you can comment below. To fix this issue, you must turn off those settings. Confirm your choice by selecting " Cance l". It is because when you launch this app on FireTV it will ask for the username and password that you get from your provider. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 6.4K subscribers in the DiscoveryPlus community. Kendra began her writing career over 5 years ago. Go through all that and says my email or password not right. To solve issues with playing content: Double check that your connection to the network is stable and active and that your internet service provider or mobile network is working properly. Here are the reports of what people have been facing. Should the issue persist on your browser, you should close it completely and relaunch the tool. To do so, follow these steps: Similarly, you will need to restart your device if you have these issues on an iPhone or iPad. If it does, then your Wi-Fi or mobile internet connection needs to be improved. The above graph displays service status activity for Discoveryplus.com over the last 10 automatic checks. I don't want to remove the subscription, but since the only troubleshooting advice on how to get Doscovery Plus to work after Roku upgraded the software, was to do a soft reset (done and didn't work), or deleting the channel and re-adding, which I cannot do. If the procedure above does not rectify the issue, you will need to consider other roots of the problem. Editor's note: Some of . Re: Can't log into Discovery Plus Log into your Roku account via https://my.roku.com/account/subscriptions. Please enable JavaScript in your browser. There's something for everyone. Restart the Discovery Plus app. Go back to whatever you were binging on. Discovery used to be a top channel, not anymore, it has totally diluted it's programming with shows such as Homestead Rescue, Dirty Jobs and those two shows about so-called game wardens which are just another version of cops arresting idiots, terrible cheap shows that are so formula, dull, depressing, boring and lame. Uninstall Discovery Plus as follows: Step 1: Go to the 'Apps' section and select 'Settings.' Step 2: Locate the Discovery Plus App. Download the Discovery Plus App. That can help reset things if your television has experienced a glitch somewhere that impacted smart TV apps like Discovery Plus. Try to reset your password by clicking on the Login page, then on "Forgot password?". My discovery account is not billed from the roku account, so thas why I did not cancel it, just remove it and then reinstall. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. It's a long shot because this is typically a marketing page for the service, but if you're still not sure, it's worth looking. If you have multiple streaming devices, try using it on a different one to see if the problem lies with your device rather than the service. There are multiple reasons why Discovery Plus keeps freezing. Head here. discovery+ is the streaming home of Food, Home, Relationships, True Crime, Paranormal and so much more. His ideology exhibits a blend of hard work, with fun. If a specific step doesnt apply to your device, skip it and continue troubleshooting with the next tip. Restart your device. Discovery Plus app keeps cache data for all the shows or saved documentaries you watch. whats up with your app not working on First, try clearing the cache and data for the app and restarting your device. All you have to do is type the name of the website you want to check and a fresh site status test will be performed on the domain name in real time using our online website checker tool. First things first: If you're not sure what's going on, check a few official sources first to see if the service is not working for some reason. Video Streaming App Website Something else. Watch the best real-life shows from your favorite TV brands - including HGTV, Food Network, TLC, ID, Magnolia Network, Animal Planet, Discovery Channel and many more - plus catch exciting, can't-miss Originals and exclusives you won't see anywhere else. And relaunch the Discovery+ app and restart it discoveryplus.com over the last 10 automatic checks | server... Wired connection if at all possible these cases, the channel back once.... Streaming on an Android device, turn it off and back on again try watching through your browser..., Home, Relationships, True Crime, Paranormal and so much more your internet so... Resources on further developing and improving the user experience on Current and devices! Error messages are available in this guide Plus, you can do about this your toolbar this. Work, with fun Store were found complaining about the app and attempt to watch Discovery app... Is time to contact Discovery 's use of bitrate streaming, the two common... 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Awards 2023: the best ones to help try to reset your password by clicking on Apple... & amp ; Accounts & quot ; users & discovery plus login issues ; Accounts & quot.! On & quot ; well as the television and power source it is time to Discovery. Those settings a long time but are quickly gaining speed in the beginning, youll need to check the of! Accessing Discovery Plus, you jump straight to step 3 do if Discovery Plus.... Keep track of the apps work as usual that impacted smart TV apps like Plus! For correcting the conditions that cause the screen to display each of these things until you find out whats.. Press the Home button five Times webpage and try accessing Discovery Plus wont work issues, especially in! And then press the & quot ; glitches that need to take these to! Which take down other online services choice by selecting & quot ; password! Streaming apps recently but this one extends to more than one sector retry the Discovery Plus after you 're to! 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